Support Email Coordinator

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Duration: 6 months contract

Your Role

As an Email Coordinators you will be responsible for fielding inbound support interactions from our customers across the majority of our product suite. This includes V3, Classic, League Exchange, Billing and Sales, Assist, Wyscout, and InStat, among others. As time allows, you will also assist with customer success, sales, implementation, and department initiatives.

Responsibilities & Duties

• Respond to our customers’ interactions in a timely and accurate way, primarily via email. They may be requested to also support customers via phone, chat, remote session, and social media
• Accurately identify details of inbound support interactions and if necessary, triage them to the responsible team.
• Understand the intricacies of our internal and user-facing platforms

Education

• High school diploma
• Prior experience in a service environment, or an equivalent combination of education and experience to successfully perform the job duties and responsibilities.

Knowledge, Skills, Abilities, and Other Characteristics 

• Ability to communicate effectively verbally and in writing.
• Ability to interact with employees and customers professionally.
• Ability to work independently and within a team.
• Ability to work effectively and efficiently in a high-volume environment with an emphasis on accuracy and timeliness.
• Ability to learn different software platforms.
• Someone humble, driven, and emotionally intelligent.

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