Director, Client Partnership

Location: This position is remote within Canada.

Job description.

We’re looking for a Director of Client Partnership who has led the design and delivery of digital products across complex, multi-stakeholder organizations. This person should bring deep experience managing cross-functional teams (strategy, UX, visual design, and engineering) and partnering with clients to define, shape, and scale user-centered digital products and experiences that drive business impact.

They’ll be responsible for owning strategic client relationships, guiding the vision and execution of digital products, and ensuring exceptional delivery across engagements. This role combines strategic account leadership, design-savvy oversight, and the ability to grow and retain business by demonstrating tangible value.

What you'll be doing.

• Act as the senior strategic lead on accounts, owning client relationships and serving as a trusted advisor.
• Lead the design, development and delivery of digital products, managing work across UX, visual design, product strategy, and engineering.
• Translate client goals and user needs into clear product roadmaps and engagement plans, ensuring alignment across teams.
• Collaborate with internal teams (strategy, design, product, tech) to deliver cohesive, user-centered, visually compelling digital experiences.
• Identify and pursue new growth opportunities within existing accounts and lead strategic business development efforts.
• Ensure delivery excellence: on time, on budget, and on brief maintaining profitability, client satisfaction, and quality standards.
• Evangelize best practices in digital product design, from design systems and accessibility to research-backed decision making.
• Serve as an internal leader helping develop talent, guide delivery teams, and elevate overall team performance.
• Partner with finance and operations to manage SOWs, contracts, forecasts, billing, and collections.
• Participate in recruiting, staffing, team development, and strategic planning efforts across the portfolio

What we'd like to see.

• Proven experience leading digital product engagements for enterprise clients ideally spanning UX, design, and development.
• Strong understanding of digital ecosystems including web, mobile, and omnichannel customer experiences.
• Demonstrated success in growing client relationships and managing large-scale, multi-disciplinary teams.
• Experience overseeing design systems, user research, accessibility, and visual design execution 
• Excellent communication and storytelling skills with the ability to influence senior stakeholders and motivate internal teams.
• Deep business acumen: understands how design and digital experiences contribute to business goals and ROI.
• A track record of mentoring teams, shaping delivery processes, and creating collaborative, high-performance cultures.
• Comfortable operating in agile environments and contributing to strategic planning, staffing, and operational success.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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