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Product Lead

Boston, MA

Location: Remote (US or Canada)
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Us

We’re scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don’t insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients’ missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

About the role

We’re hiring a Product Lead to join our team and embed directly inside one of our client organizations — a leader in design-build. This role is for a hands-on product builder who thrives on embedding with teams, understanding their workflows, and delivering AI-powered software that drives real value. 

This is not a “strategy-only” role. You’ll spend your time with users, engineers, and executives alike — uncovering needs, setting priorities, and getting solutions shipped. You’ll bring modern product practices into a complex, real-world industry, while raising the bar for excellence in how software gets built.

What you’ll do

Discovery & Prioritization

  • Embed with client teams to observe workflows, run discovery, and translate insights into actionable software requirements.

  • Develop and apply structured prioritization methods (balancing user value, business outcomes, and technical feasibility) to guide trade-offs.

  • Keep teams focused on the highest-leverage opportunities, not just the loudest requests.

Delivery & Execution

  • Scope projects with realistic estimates and clear milestones that deliver value early and often.

  • Know how to ship a prototype, gain feedback, iterate to value, and release production-grade solutions.

  • Lead small pods of engineers and operators to ship high-quality, on-time solutions.

  • Facilitate leadership updates and reporting, ensuring execs are aligned and confident in progress.

  • Above all, be able to roll up your sleeves to solve the problem in a way that advances us and the organization.

AI & Technical Fluency

  • Work directly with APIs, data pipelines, and AI models to shape and validate solutions.

  • Partner with engineers to design and ship AI-driven tools that fit seamlessly into existing workflows.

  • Establish best practices for evaluating tools — weighing accuracy, usability, and long-term fit.

  • Stay current on AI capabilities and help translate them into practical applications inside the client’s environment.

Culture & Excellence

  • Raise the bar for product craft, from clear scopes to clean communication and transparent evaluations that anyone can quickly understand.

  • Codify lessons into playbooks so the client builds lasting product capability.

  • Build a culture of excellence: sharing wins, measuring outcomes, celebrating progress, and owning areas of improvement.

Minimum qualifications

  • 8+ years of product management experience, ideally building tools for complex workflows or mission-critical environments.

  • Proven ability to balance discovery and delivery — finding the right problems and shipping solutions that stick.

  • Experience leading small engineering teams or pods with high accountability.

  • Consulting mindset: able to embed inside client organizations, guide practices, and earn trust quickly.

  • Excellent communicator who can flex for end users, engineers, and executives.

  • Comfortable working with APIs and data pipelines — able to shape requirements, validate inputs, and build against structured data.

  • Experience with modern data platforms, ideally Snowflake (or equivalent warehouses like BigQuery, Redshift).

  • Able to make smart build choices with AI — knowing when to call APIs, when to use custom GPTs, and how to combine them into solutions that actually work for teams.

  • Operates confidently in cloud environments, especially Microsoft Azure and AWS ecosystems.

  • Bonus: familiarity with enterprise integrations (e.g. Tableau) to connect insights into user workflows.

  • Above all, be someone that people admire, because you’re having fun doing great work.

Why this role is different

Most product roles optimize features in a SaaS app. This one is about embedding with real teams across architecture, engineering, and construction, understanding how they work, and building AI-powered tools that change how projects get designed and delivered in the real world. You’ll see your work land quickly, and you’ll set the playbook for how we approach product for years to come. 

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

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