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Director of Quality

San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

As the Director of Quality at Humane, you will lead a comprehensive quality organization responsible for delivering exceptional, end-to-end product experiences across hardware, software, and AI pipelines. In this pivotal role, you will oversee Build and Release, Infrastructure, Automation Engineering, and Quality Test Engineering teams, ensuring seamless integration and high-quality standards for all products.

This role requires addressing traditional quality challenges while pioneering scalable, proactive processes for testing and automating non-deterministic systems, including AI-driven products. You will define the strategy to expand quality processes from inception to deployment and align them with Humane's ambitious vision of innovation.

Your leadership will foster a culture of innovation, accountability, and excellence in quality, enabling Humane to scale across multiple product lines and operating systems.

What You Might Do

  • Define and implement a forward-thinking quality strategy that integrates hardware, software, and AI pipeline testing, ensuring robust and scalable processes.
  • Lead a multidisciplinary team across Build and Release, Infrastructure, Automation Engineering, and Quality Test Engineering, fostering a culture of innovation and excellence.
  • Develop innovative testing methodologies to address the complexities of AI-driven products, including efficacy and prompt effectiveness for AI pipelines.
  • Oversee the creation of test contracts that delegate specific testing responsibilities to development and design teams, ensuring comprehensive coverage.
  • Standardize bug triage processes, establishing consistent classification and prioritization mechanisms across teams.
  • Build tools and frameworks to support automation and testing at scale, enhancing developer productivity and code hygiene.
  • Develop quality certification programs for external developers leveraging Humane’s SDK, defining interoperability, security, and privacy standards.
  • Collaborate with cross-functional teams to ensure quality planning is integrated from inception through deployment, reducing surprises and enhancing delivery outcomes.
  • Provide detailed, data-driven insights into product quality and readiness to ship, continually improving quality metrics and processes.

Essential Qualifications

  • 10+ years of professional experience in Quality Assurance, Test Engineering, or related roles, with significant experience in end-to-end hardware and software integration.
  • 5+ years of leadership experience managing diverse, multidisciplinary teams in quality-related functions.
  • Proven expertise in developing quality processes and automation frameworks for hardware-software products.
  • Strong track record of addressing complex challenges in testing non-deterministic systems, such as AI or machine learning-based products.
  • Deep knowledge of test methodologies, automation tools, and best practices for managing quality in scalable organizations.
  • Exceptional communication, collaboration, and stakeholder management skills.

Preferred Skills

  • Experience shipping and managing hardware + software products across their entire lifecycle, from concept to deployment.
  • Demonstrated success in building and scaling quality teams and processes in dynamic, startup environments.
  • Familiarity with AI technologies and their unique quality assurance demands, with a passion for exploring innovative solutions.
  • Strong organizational skills, including prioritization and time management in environments with competing objectives. 
  • Commitment to delivering exceptional user experiences through high-quality products

Salary Range:  $220,000 - $270,000

Compensation & Benefits (Full-Time Employees)

  • The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills
  • At Humane, you'll enjoy benefits that include health & wellness and work/life balance offerings. Our portfolio of benefits include: comprehensive healthcare insurance, disability insurance, life insurance, flexible spending accounts, and a 401K plan
  • Humane employees also enjoy generous paid time off and leave programs, commuter benefits, team events, snacks and other perks

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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