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Sr IT Systems Specialist

United States, Remote

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Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values (the guiding principles that reflect our view on what’s important and what’s right): In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

We are looking for a creative customer focused, onsite Senior IT Support Specialist. Your primary responsibility will be providing onsite tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help in the management and deployment of our internal IT services to the organization. And, as a valued employee and team member, your ideas for any improvements to our processes will always be welcomed.

 

What you get to do every day 

  • Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
  • Provide Tier 2/3 support and procurement for internally used applications
  • Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
  • Architect systems, user flows and solutions as needs arise.

 

What you bring to the role 

  • At least 5 years experience in internal IT or related field
  • Excellent interpersonal and customer service skills
  • Experience setting up MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji, Jamf, Intune)
  • Experience setting up or supporting identity management systems (i.e. Okta, Onelogin)
  • Experience with managing onsite networks: Firewalls, switches, APs, conference rooms, etc.
  • Ability to work independently, handle multiple priorities
  • Multimedia content creation experience is a plus

Where you will work

  • Located in our Lindon, Utah office two to three days a week onsite with the flexibility to work hybrid
  • This is a full time position 40 hours a week

 

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Compensation - Competitive salary and stock options for every employee

Benefits - 

  • A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation. 
  • Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%. 
  • Generous PTO and parental leave policies.
  • Monthly work from home stipend; annual wellness stipend.
  • Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
  • Fun online and regional events and celebrations and department and company-wide offsites.

 

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $305M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures

 

 

 

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