Customer Engineer

We are seeking a Customer Engineer to join our GTM team to help customers apply our cutting-edge voice AI technology. This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of the empathic voice interface (EVI) and OCTAVE TTS. You'll be instrumental in guiding customers through their journey with our technology, from initial onboarding to complete integrations, while gathering valuable insights to drive product improvements. Join us in the Bay Area and contribute to our endeavor to ensure that AI is guided by human values, the most pivotal challenge (and opportunity) of the 21st century.

About Us

Hume AI is dedicated to building artificial intelligence that is directly optimized for human well-being. We raised a Series B funding round in 2024 and just launched the beta of our next flagship AI model, EVI 3, a foundational speech-language model that drives an empathic AI assistant for any application.

Our models understand subtle tones of voice, word emphasis, facial expression, and more, along with the reactions of listeners. EVI 3 uses the same intelligence to handle transcription, language, and speech,  understands and responds with the expressive, emotionally intelligent voice in real time – using any voice and personality you create with a prompt. It is rated higher than GPT-4o on empathy, expressiveness, naturalness, and speed, instantly speaks with 100K+ unique voices and styles, streams language, emotion, and reasoning – all at once, and is fast enough to feel truly conversational (<300ms latency). Try it at demo.hume.ai

Our goal is to enable a future in which technology draws on an understanding of human emotional expression to better serve human goals. As part of our mission, we also conduct groundbreaking scientific research, publish in leading scientific journals like Nature, and support a non-profit, The Hume Initiative, that has released the first concrete ethical guidelines for empathic AI (www.thehumeinitiative.org). You can learn more about us on our website (https://hume.ai/) and read about us in WIRED, Forbes, and Venturebeat.

About the Role

A Customer Engineer bridges the gap between our cutting-edge AI technology and our customers' needs. This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of our AI solutions. You'll work closely with the Head of GTM and be instrumental in guiding customers through their journey with our technology, from initial onboarding to full implementation, while gathering valuable insights to drive product improvements. The ideal candidate will be technically skilled, driven, and proactive, able to autonomously solve customer problems to help build applications for empathic voice AI. 

Responsibilities

• Serve as the primary technical point of contact for key customer accounts, proactively checking in on integration status and remaining responsive throughout their integration process
• Guide customers in effectively implementing our APIs for AI models into their products, sometimes building examples or helping directly with integrations 
• Develop and maintain internal and external documentation to support customer onboarding and integrations
• Collaborate with internal teams to resolve complex technical issues and relay customer feedback for product improvements
• Conduct technical workshops and training sessions for customers, virtually & in person
• Track customer progress and identify opportunities for case studies and success stories
• Contribute to the continuous improvement of our processes for supporting customers 

Requirements

• Willingness to commute to San Jose office at least twice a week
• 3+ years of experience in a technical role, such as technical product management, solutions engineering, software engineering, or technical account management
• Strong technical aptitude, with hands-on experience working with APIs and integrating complex software systems, and proficiency in at least one programming language (ideally Python and TypeScript) 
• Excellent collaborative problem-solving skills, as shown by personal projects and more 
• Ability to explain complex technical concepts to diverse audiences, with outstanding written and verbal communication skills
• Proven track record of managing projects, working with client relationships, and prioritizing effectively in a fast-paced environment