Technical Account Manager

We are seeking a Technical Account Manager to help customers apply our cutting-edge voice AI technology. This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of the empathic voice interface (EVI). You'll be instrumental in guiding customers through their journey with our technology, from initial onboarding to complete integrations, while gathering valuable insights to drive product improvements. Join us in the Bay Area and contribute to our endeavor to ensure that AI is guided by human values, the most pivotal challenge (and opportunity) of the 21st century.

About Us

Hume AI is dedicated to building artificial intelligence that is directly optimized for human well-being. We raised a Series B funding round at the beginning of the year and just launched the beta of our next flagship AI model, EVI 2, a foundational audio-language model that drives an empathic AI assistant for any application.

Our models understand subtle tones of voice, word emphasis, facial expression, and more, along with the reactions of listeners. These behaviors reveal our preferences—whether we find things interesting or boring; satisfying or frustrating; funny, eloquent, or dubious. We call learning from these signals “reinforcement learning from human expression” (RLHE). AI models trained with RLHE can serve as better question answerers, copywriters, tutors, call center agents, and more, even in text-only interfaces.

Our goal is to enable a future in which technology draws on an understanding of human emotional expression to better serve human goals. As part of our mission, we also conduct groundbreaking scientific research, publish in leading scientific journals like Nature, and support a non-profit, The Hume Initiative, that has released the first concrete ethical guidelines for empathic AI (www.thehumeinitiative.org). You can learn more about us on our website (https://hume.ai/) and read about us in WIRED, Forbes, and Venturebeat.

 

About the Role

A Technical Account Manager bridges the gap between our cutting-edge AI technology and our customers' needs. This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of our AI solutions. You'll be instrumental in guiding customers through their journey with our technology, from initial onboarding to full implementation, while gathering valuable insights to drive product improvements. The ideal candidate will be technically skilled, driven, and proactive, able to autonomously solve customer problems to help build applications for empathic voice AI. 

Responsibilities

• Serve as the primary technical point of contact for key customer accounts, proactively checking in on integration status and remaining responsive throughout their integration process
• Guide customers in effectively implementing our APIs for AI models into their products, sometimes building examples or helping directly with integrations 
• Develop and maintain internal and external documentation to support customer onboarding and integrations
• Collaborate with internal teams to resolve complex technical issues and relay customer feedback for product improvements
• Conduct technical workshops and training sessions for customers, virtually & in person
• Track customer progress and identify opportunities for case studies and success stories
• Contribute to the continuous improvement of our processes for supporting customers 

Requirements

• Willingness to commute to San Jose office at least twice a week
• 3+ years of experience in a technical role, such as technical product management, solutions engineering, software engineering, or technical account management
• Strong technical aptitude, with hands-on experience working with APIs and integrating complex software systems, and proficiency in at least one programming language (ideally Python and TypeScript) 
• Excellent collaborative problem-solving skills, as shown by personal projects and more 
• Ability to explain complex technical concepts to diverse audiences, with outstanding written and verbal communication skills
• Proven track record of managing projects, working with client relationships, and prioritizing effectively in a fast-paced environment