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Director of Revenue Retention

Remote US

Reports to: Vice President of Partner and Account Management

Location: Remote US

Compensation Range: $225,000 in OTE with a 75/25 split plus equity

 

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do: 

Huntress is seeking its first Director of Revenue Retention to lead our newly established partner success team. In this role, you will lead and coach an impactful team of Success Managers responsible for ensuring our managed service provider (MSP) partners and mid-market customers maximize the value of our cybersecurity solutions and renew and retain our services.

The Director of Revenue Retention will help develop and drive the team's strategy, as well as partner engagement and retention, allowing both our team and our partners to succeed. This role will involve implementing and optimizing the operational strategy to manage our retention revenue. This role requires strong leadership, partner relationship management, and data-driven decision-making to enhance adoption, revenue growth, and partner satisfaction.

Responsibilities: 

Global Retention Visibility

  • Work with senior executives on the visibility of company goals, KPIs, and performance metrics regarding partner and customer engagement and retention
  • Work both within the Revenue organization and cross-functionally with Finance, Product, Data, and Marketing to meet and exceed the Global partner and customer retention goals
  • Forecast and manage at-risk customers and partners in collaboration and coordination with the Account Management and Technical Account Management teams
  • Mitigate risk by developing and utilizing a structured process for health scoring and identifying indicators of potential churn or downgrades
  • Drive operational excellence by developing and managing systems and processes that directly impact renewal and retention outcomes
  • Leverage data to lead retention strategies and establish best practices across the business
  • Develop and implement strategies and playbooks that help drive product adoption, usage, and overall partner and customer engagement

Team Leadership & Development

  • Directly manage, mentor, and coach a small team of Success Managers, fostering professional growth and development
  • Conduct regular one-on-ones, team meetings, and training sessions to align strategies and share best practices
  • Collaborate with the Account Management leadership to refine roles and responsibilities, including billing, product, and enablement support
  • Work cross-functionally with Sales, Product, Finance, and Marketing to ensure the Success team, partners, and customers are equipped with the resources needed to drive success

 What You Bring to the Team:

  • 5+ years of experience managing Renewals, Partner, or Customer Success teams in the cybersecurity space; MSP experience is a plus
  • Proven success in building Customer or Partner Success teams, including defining business rules and best practices from the ground up or within a developing function
  • Strong track record of team leadership, coaching, and performance management
  • Excellent organizational skills with the ability to thrive in a hyper-growth environment while managing multiple priorities, accounts, and team members
  • Exceptional communication skills, with the ability to engage customers and partners professionally through both written and verbal channels

What We Offer: 

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans 
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees 
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance 
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth

  

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. 

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#BI-Remote 

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