Aftermarket Manager

Job overview

Leads the organization’s Aftermarket business efforts in alignment with the organization’s financial and operational objectives to maximize profitability. Attracts, retains, and effectively engages department personnel. This job is designed to promote service and parts sales. It is building a relationship with our customers and helping them grow with us.

Responsibilities

• Take care of outside parts and service sales.
• Offer assistance to the parts and service department when needed.
• Customer visits to promote service and parts sales.
• Follow up with customers on repairs and purchases.
• Promotes new programs the company offers.
• Delivery of parts to customers and technicians.
• Work on and sell service plan

Qualifications

• 3 or more years of sales experience is preferred.
• High School Diploma or GED equivalent is required.
• Knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Business, financial and logistical management knowledge.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Excellent customer relationship skills with current and future decision makers.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Strong organizational skills.
• Interpersonal skills are needed when dealing with customers and co-workers.
• Should be service oriented and always be willing to assist the customer.
• Self-motivated to take on new tasks or help other departments when needed.
• Valid Driver's License

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• •he worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

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