Customer Account Manager - Large Ag & Compact Construction Equipment

Job overview

A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include: sales, customer support, technical support, planning and key customer account business operational optimization.

Responsibilities

• Manages key customer account relationships to provide a differentiated customer experience.
• Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
• Develops a contact plan that meet the individual needs of your key customer accounts.
• Meets sales volume and sales objectives on assigned key customer accounts.
• Influences customer account trade cycles and current and future needs.
• Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system.
• Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
• Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
• Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
• Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
• Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
• Monitors and timely communicates any competitive activity to management.
• Coordinates new equipment field demonstrations.
• Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
• Actively participates in local/regional industry associations.
• Attends applicable sales training events/seminars.
• Maintains assigned company vehicles and equipment.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 5 or more years of equipment sales experience is required.
• Bachelor’s degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Business, financial and logistical management knowledge.
• Knowledge of relevant agronomic practices and trends.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Ability to work flexible hours.
• Excellent customer relationship skills with current and future decision makers.

Additional requirements

• Valid Driver’s License required.

Working Conditions

• General Physical Requirements:
• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• Visual Acuity:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

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