Parts Manager

Job overview

The Parts Manager leads the day-to-day operations of the Parts Department, focusing on frontline leadership, inventory accuracy, showroom merchandising, and delivering an exceptional customer experience. Reporting to the Regional Aftermarket Manager, this role drives the execution of dealership standards and John Deere performance metrics through team training, process discipline, and customer-first service.

Responsibilities

Customer Service & Sales Execution

• Promote and sell products to meet internal and external customer needs; deliver a consistently high level of customer satisfaction.
• Maintain showroom cleanliness, merchandising standards, and organized displays in alignment with John Deere branding.
• Ensure a customer-first experience through timely responses, accurate orders, and effective parts availability.
• Responsible for increasing parts sales through proactive customer engagement, implementing creative sales strategies, and collaboration with other departments to drive overall dealership profitability.

Team Leadership & Training

• Serve as the lead trainer and onboarding coordinator for all parts counter staff, ensuring role readiness and adherence to dealership procedures.
• Track and support team completion of all required John Deere and internal training programs.

Inventory & Operational Management

• Verify receipt of all incoming shipments (stock, machine down, transfers), match invoices, and ensure accurate processing and routing to the Accounting Department.
• Ensure timely and compliant return of all warranty parts, cores, surplus, and scrap.
• Maintain department tools, vehicles, and equipment in safe, working order.
• Implement and oversee 5S processes to keep the parts department clean, safe, and efficient.
• Support perpetual inventory accuracy and annual physical inventory completion in collaboration with the Corporate Parts Manager.
• Monitor and manage parts-related accounts receivable, ensuring timely collections and working with customers to resolve outstanding balances.
• Provide oversight to the Office Coordinator and assist with daily cash reconciliation and financial accuracy as needed.

Staffing & Scheduling

• Coordinate staffing levels and after-hours parts support coverage with the Aftermarket Manager to meet customer demand and service commitments.
• Maintain department coverage during seasonal and high-volume periods, proactively managing team availability.
• Serve as the store lead, overseeing daily facility operations, coordinating building maintenance needs, and managing relationships with outside vendors and service providers.

Culture & Compliance

• Foster a team-oriented environment with open communication, mutual accountability, and commitment to excellence.
• Support management in driving corporate goals, values, and long-term objectives.
• Adhere to and promote all company safety policies, handbook standards, and customer service expectations.
• Represent Hutson Inc. professionally in the community and with all stakeholders.

Qualifications

• High School Diploma or Equivalent Experience is required.
• At least 3 years of retail management experience is preferred.
• Experience leading others.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to answer questions about parts the customer might have.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Interpersonal skills are needed when dealing with customers and co-workers.
• Should be service oriented and always be willing to assist the customer.
• Strong leadership skills are required to offer direction or opinions when needed.
• Ability to write and speak effectively to individuals and groups.
• Basic understanding of financial principles relative to Parts Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.

Additional requirements

• Valid Driver’s License required
• FA/CPR Certification

Working Conditions

• General Physical Requirements:
• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• Visual Acuity:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.

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