Technical and Quality Support Specialist

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as  the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

 

ABOUT THE ROLE 

We are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills. 

As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement.

 

RESPONSIBILITIES

• Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback
• Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios
• Estimate, prioritise, plan coordinate and execute test plans pre and post deployment
• Perform thorough regression testing when bugs are resolved
• Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured
• Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality
• Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests
• Critically view UI/UX and suggest improvements for both internal and external customers
• Track quality metrics like bugs logged, resolved, time taken, open defects, etc.
• Stay up to date with best practices, tools and testing strategies

 

REQUIREMENTS

Minimum

• Proven experience in Technical and Quality Support
• Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback
• Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements
• Familiarity with regression testing techniques
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
• Strong attention to detail and a commitment to delivering high quality work
• Knowledge of UI/UX principles and the ability to identify areas of improvement
• Familiarity with bug  tracking systems and experience in tracking and reporting quality metrics
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment

Preferred 

• Bachelor’s degree in Computer Science, Engineering, or a related field

 

BENEFITS

Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills: We offer our employees the opportunity to enroll part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

 

OUR VALUES

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.