Solutions Engineer (Crypto Payment)

We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, and offering ongoing technical assistance post-launch. The ideal candidate will have expertise in API integrations, excellent communication skills in English and Mandarin Chinese, and a strong commitment to client success. This role requires to be based in Shenzhen.

Key Responsibilities

• Guide clients step-by-step through the technical integration of the card-issuing API, from initial setup to full deployment.
• Serve as the main technical contact, providing hands-on support, answering integration questions, and delivering continuous post-launch technical assistance.
• Debug and resolve technical issues in sandbox and production environments, collaborating with clients to identify and implement solutions.
• Perform technical configuration tasks, including whitelisting, credential setup, and other system configurations.
• Create and maintain clear, comprehensive technical documentation to support clients and streamline their integration process.
• Provide timely, effective first-line technical support via client communication channels (e.g., Slack, WhatsApp).
• Translate client feedback and integration challenges into actionable insights for internal Software Engineering teams to enhance the API and services.
• Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience from initial engagement through successful integration and beyond.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.
• 2+ years in a client-facing technical role (e.g., Integration Engineer, Solutions Engineer, or Technical Account Manager) with a focus on API integrations.
• Proven ability to guide clients through complex technical processes with hands-on support.
• Expertise in working with and troubleshooting RESTful APIs.
• Strong problem-solving skills with a methodical approach to diagnosing and resolving integration issues.
• Experience creating and maintaining clear, user-friendly technical documentation.
• Proactive, client-focused mindset with a strong sense of ownership over client success.
• Ability to collaborate effectively with cross-functional teams, including software development.
• Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a plus.
• Exceptional written and verbal communication skills in English and Mandarin Chinese.