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IT Support Specialist (On-Site)

Austin - TX

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.  

Overview: The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc. employees, keeping laptops, accounts, peripherals, and office technology running smoothly. Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems. This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently. 

Responsibilities:

  • Support processes and systems for asset inventory and management for hardware, software, and subscription services
  • Support IT projects to completion with direction from the IT System Administrator
  • Support issuing new computer hardware and disposition of end-of-life equipment
  • Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
  • Support IT requirements through direct employee and guest support within the physical office location
  • Support conference room and video teleconference setup and troubleshooting as required 
  • Perform other related duties as required and identified in goals set by the CSO

Qualifications:

  • 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role.
  • Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.).
  • Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus.
  • Strong troubleshooting and problem-solving skills.
  • Strong English communication skills: the ability to clearly communicate with technical and non-technical users
  • Experience with a standardized ticketing system and documenting work tickets is preferred
  • CompTIA A+ Certification is required
  • CompTIA Security+ Certification is required
  • Ability to lift and move computer equipment up to 40 lbs

Compensation: The anticipated base salary for this position is $65,000–$75,000 annually, commensurate with experience.

Position of Trust: Applicants selected for this position will be subject to a personal security investigation and must be a US citizen.

Location: Austin, TX. This is an in-office position 5 days a week.

Preferred Attributes: 

  • Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required 
  • Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization

About Us 

Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.  

Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law. 

At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance. 

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