Senior Business Analyst

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

 

About The Role

As a Senior Business Solutions Analyst in our brand new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in acting as the vital liaison between business departments and the IT organization within Hyva. As part of a global IT Solutions team, the BA is responsible for providing IT solutions that address business demands, including ERP changes, upgrades, and implementation projects for Hyva colleagues and companies worldwide.

The BA acts as an internal solution consultant, collaborating closely with stakeholders to understand internal processes, operations, requirements, and functions. The position is heavily involved in Global IT Solutions portfolio, such as ERP and other business applications, ensuring alignment with Hyva's goals and strategic objectives. This includes overseeing post-implementation management and support to ensure seamless operations of solutions that meet the organization's operational needs and business objectives.

Overall, the BA is pivotal in aligning Hyva’s IT applications with strategic business goals, fostering efficiency, and delivering high-quality, functional solutions that meet the evolving needs of a global organization.

This role focuses on the Finance business processes.

 

Your key responsibilities will include but not limited to:

• Requirements Analysis and Solution Design: Translate business requirements into functional IT solutions for ERP and other applications within the Global IT Solutions portfolio
• Stakeholder Collaboration: Serve as a point of contact for global business process owners, maintaining open communication to monitor and improve finance processes and satisfaction with IT services
• Project Lifecycle Participation: Actively engage in all phases of the project lifecycle, including RFP tendering, requirements gathering, solution blueprinting, documentation, configuration, enhancements, solution validation, training, UAT, data migration, and go-live
• Business Process Mapping: Map Hyva’s end-to-end processes across departments and divisions, ensuring that project deliverables comprehensively cover all areas. Support requirements translation into project objectives to address cross-functional needs
• Configuration and Documentation: Design functional configurations for ERP and business applications, ensure detailed documentation for support colleagues and end users, and manage training and knowledge transfer sessions to internal teams
• Project Coordination and Reporting: Coordinate project activities, assist in the development of IT project plans, report progress to management, and communicate with all relevant stakeholders to ensure alignment and timely completion
• Solution Validation and Quality Assurance: Act as an intermediary between users and vendors to validate proposed solutions, ensuring they meet Hyva’s requirements. Conduct quality assurance testing to confirm that new solutions and enhancements are implemented as intended
• Post-Implementation Support: Provide first-level support to business units, resolving operational issues and ensuring solutions continue to function seamlessly. Gather and manage new requirements, conduct training, and oversee knowledge transfer to internal teams
• Continuous Improvement: Conduct root cause analysis to identify productivity enhancements, recommend product improvements, and drive efficiency in both business processes and IT
• Change Management: Participate in change management processes by documenting, explaining, and reviewing requested changes. Support change initiatives and related activities
• Vendor and SME Collaboration: Work closely with internal subject matter experts and vendors to validate solutions, coordinate on enhancements, and ensure all requirements are met. Facilitate open communication to manage vendor-related issues and enhancement requests effectively
• Documentation and Reporting: Prepare and maintain thorough project-related documentation, reports, and presentations for management and relevant stakeholders

In this role you will be collaborating with various stakeholders (internally with Global IT Team, Business Process Owners, Subject Matter Experts, Key Users; externally with ERP Implementation Partner & other IT Vendors) across the business including our Global functions teams in Netherlands & other parts of the world.

Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

You will be joining a newly formed Shared Services Centre team, with opportunities to grow, within Solutions or wider Global IT team.

 

About You

To be successful in this role you will have:

• 5 – 8 years of relevant working experience with Finance-related business operations systems
• Exposure to ERP processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Warehouse, Procure to Pay, Quote to Cash, Plan to Produce etc
• Proven track record in regional/global implementation projects, including documentation maintenance throughout the project lifecycle
• ERP Proficiency: Excellent understanding of ERP systems, with hands-on experience in major solutions such as Infor LN, Microsoft Dynamics, Oracle Suite, SAP etc
• Analytical Skills: Strong problem-solving abilities with excellent analytical and decision-making skills, capable of holistic thinking and connecting the dots across multiple applications and business processes
• User-Centric Approach: Ability to evaluate and improve processes from a customer/user perspective, ensuring solutions meet stakeholder needs
• Communication & Facilitation: Strong written and verbal communicator, comfortable interacting with colleagues at all levels. Proficient in written and spoken English; fluency in Mandarin is a plus
• Project Management Knowledge: Good grasp of project management methodologies, including Waterfall and Agile models, with experience in project delivery
• Collaboration & Networking: Proven ability to build networks, positive collaborations, and consensus among diverse stakeholders. Good team player who can work independently as well as part of a team
• Attention to Detail: Highly organized and detail-oriented, with a strong commitment to delivering quality results within fast-paced project deadlines
• Cultural Sensitivity: Culturally aware and adaptable to diverse work environments, capable of interacting with multiple stakeholders at different levels within the organization
• Proactive Change Management: Ability to proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Availability: Willingness to attend to urgent issues outside of official working hours and ability to travel as required

Nice To Have

Fluency in Mandarin Chinese is a plus

Language

Good written and spoken English is essential

Qualification / Education

• Bachelor's Degree in Finance / Accounting / Information Technology or related fields

 

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work-life balance.
• You will find nice extras such as various company activities during the year.

 

Diversity, Equity & Inclusion (DEI)

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.