End User Support Specialist

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

About The Role

As an End User Support Specialist, you will be responsible for providing advanced technical support for issues escalated from the Service Desk that cannot be resolved remotely. You will perform onsite support tasks, troubleshoot, and resolve hardware and software problems, ensuring seamless IT operations and high user satisfaction.

Main accountabilities of the role

• Respond to and resolve complex technical issues escalated from the Service Desk that require onsite intervention.
• Perform on-site troubleshooting and repair for hardware, software, and network problems, which included pc, printer, telephony, CCTV and etc.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Provide hands-on support for issues related to user accounts, access permissions, and system performance.
• Collaborate with the Service Desk and other IT teams to address and resolve recurring technical problems.
• Document and track issues, solutions, and service requests in the company's ticketing system.
• Assist in the deployment and setup of new hardware and software systems.
• Support IT asset management, including inventory control and equipment maintenance.
• Stay informed about emerging technologies and recommend improvements to enhance IT support services.

Requirements (hard & soft skills)

• Professional Experience: 3 – 5 years
• Educational Level: Bachelor’s Degree of Information Technology, Computer Science, or a related field, or equivalent work experience.
• Language: Verbal and Written English.
• Shift: full time in office, travel might be required
• Proven experience in a similar end user support role, particularly handling complex issues requiring onsite resolution.
• Hands-on experience with hardware troubleshooting, repair, and installation.
• Excellent problem-solving skills and the ability to work independently on complex issues.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., ITIL) are advantageous.
• Ability to work effectively in a startup environment.

Other information:

• This position may include travel to other company locations.
• Flexibility to work outside of regular business hours may be required to accommodate urgent support needs.

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work-life balance.
• You will find nice extras such as various company activities during the year.

Diversity, Equity & Inclusion (DEI)

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.