Shared Service Provider Liaison Analyst

The Opportunity

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Shared Service Provider (SSP) Liaison Analyst to support the client's Liaison Officer(s) in serving the agencies that rely on its Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

This role coordinates meetings, tracks supported-agency tickets and service levels, and helps resolve cross-agency issues. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am–9:00 pm ET, Monday–Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

What You Will Do

• Assist Liaison Officer(s) in coordinating and facilitating meetings; act as scribe, and document and publicize minutes as requested.
• Assist Liaison Officer(s) in preparing and tracking reports and scorecards.
• Monitor ServiceNow for tickets related to other supported agencies and provide weekly ticket status reports to the Liaison Officer(s).
• Coordinate with supported agency personnel and FSC personnel to aid in the resolution of issues.
• Monitor EBS reports identified in Interagency Agreements to ensure the system is functioning properly and service level agreements are being met.
• Provide EBS quality assurance support for system functions, focused on issues reported by supported agencies, including analytics, research, and recommended resolutions for abnormal posting logic or other discrepancies.

Required Qualifications

• Bachelor's degree in a related field or 5 years of related experience.
• Experience coordinating stakeholders, meetings, and status reporting.
• Analytical skills to research financial system discrepancies.
• Ability to work on-site in Chesapeake, VA.

Preferred Experience

• Oracle Federal Financials experience, including posting logic.
• Experience with interagency agreements or a shared service model.
• ServiceNow reporting experience.

What Success Looks Like

• Suggested: Weekly ticket status reports for supported agencies reach the Liaison Officer(s) on time.
• Suggested: Meetings are coordinated and minutes are documented and shared as requested.
• Suggested: Supported-agency issues and posting logic discrepancies are researched and routed to resolution.

Security & Eligibility Requirements

• U.S. citizenship is required.
• Selected candidate must successfully clear a U.S. government suitability background check.
• Must sign a non-disclosure agreement before gaining site and system access.

Benefits

• Referral Bonus
• (401k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.