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Tier 2 Senior Analyst

Chesapeake, VA

CAREER OPPORTUNITY

Federal Financial Shared Service Center | Tier 2 Senior Analyst

Oracle EBS Help Desk

Tier 2 Support Analyst | MILSTRIP | Oracle Federal Financials

CLIENT

Federal Financial Shared Service Center

PROJECT

Oracle Federal Financials Operations Support

LOCATION

Chesapeake, VA

WORK
ARRANGEMENT

Onsite (limited telework with client approval)

U.S. WORK
AUTHORIZATION

U.S. citizenship required

SCHEDULE

Monday–Friday, 40-hour week, within 6:00 am–9:00 pm ET; occasional maintenance weekends and month-end or year-end close

EXPERIENCE

6+ years

DEGREE

Bachelor's degree or equivalent

The Opportunity

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

Working under the Tier 2 Lead, this role provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am–9:00 pm ET, Monday–Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

What You Will Do

  • Provide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.
  • Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.
  • Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.
  • Contribute to the Tier 2 ticket backlog report and the weekly priority ticket report.
  • Act as a Tier 2 module approver for ALM user access requests.
  • Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.
  • Support audit requests with documentation, data, and walkthroughs.

Required Qualifications

  • Bachelor's degree or equivalent.
  • Minimum 6 years of related experience.
  • Experience resolving complex functional or technical issues in an enterprise financial system.
  • Experience working ServiceNow (or similar ITSM) incident queues.
  • Ability to work on-site in Chesapeake, VA.

Preferred Experience

  • Oracle E-Business Suite / Oracle Federal Financials support experience.
  • Familiarity with MILSTRIP transactions.
  • SQL skills for investigating data and transaction issues.

What Success Looks Like

  • Suggested: Tier 2 incidents are worked through resolution with complete ticket documentation.
  • Suggested: Root causes are identified and fixes are documented in SOPs and desk guides.
  • Suggested: Accurate input is provided for the Tier 2 backlog and weekly priority ticket reports.

Security & Eligibility Requirements

  • U.S. citizenship is required.
  • Selected candidate must successfully clear a U.S. government suitability background check.
  • Must sign a non-disclosure agreement before gaining site and system access.

Benefits

  • Referral Bonus
  • (401k) Matching
  • Holidays – Eleven
  • Technology Reimbursement
  • Short-Term & Long-Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
  • 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in i360technologies, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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