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Social Media Response Analyst

Greenwich, CT

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office/2 days remote).

About Your Team: 

Interactive Brokers Group seeks a Social Media Engagement Specialist to work in a fast-paced, dynamic, and demanding environment. The ideal candidate will review and respond to inquiries on all social media channels and focus on improving the firm's image and reputation on social media.

Responsibilities

  • Monitor social media channels.
  • Interact with users and respond to social media messages, inquiries and comments.
  • Liaison with other groups within the firm to solve complex issues
  • Gather feedback from clients to improve operations and functionality shortcomings.
  • Review analytics and create reports on key metrics.

Qualifications, Skills & Attributes

  • Bachelor's degree in Finance, Economics or Marketing
  • Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
  • Strong verbal and written communication skills
  • Problem solver, attention to detail, fast learner, and team player
  • Analytical, self-motivated and directed
  • Proficient experience using Microsoft Office suite products
  • Registrations: FINRA Series 7, 63 or ability to obtain licenses

To be successful in this position, you will have the following:

  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (Verbal and written) skills
  • Outstanding organizational and time management skills

Company Benefits & Perks

  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups

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