Platform Operations Engineer

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers (U.K.) Limited is looking to add an experienced Platform Operations Engineer to its operations team.

The Platform Operations Engineer will help address the operational needs of a mixed on-premises and cloud Linux environment. Central to this role is an understanding of DevOps tools, understand block, file and object storage technologies.

The ideal candidate must have a strong understanding of Linux System Administration, an Operations background and excellent problem-solving and troubleshooting skills. We are looking for someone who is passionate about automation and learning new skills and technologies.

Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we operate a hybrid working model. You will be pleased to hear we offer lunch every day you are in the office from a selection of vendors.

Required Knowledge, Skills And Abilities

• Hands-on experience with Configuration management tools (Ansible, Git etc.).
• Able to handle pressure during outages and systematically resolve issues.
• Experience being tasked outside their training, willing to take on and learn new technologies.
• Solid understanding of host, network and cloud security concepts.
• Strong background in Linux administration. Understanding of core Linux concepts and technologies (LVM, systemd, memory/CPU/network/disk management and troubleshooting, Bash scripting, kernel tuning).
• Understanding of standard services and protocols (DNS, DHCP, Active Directory/LDAP, SSH, SNMP).
• Understand current monitoring concepts and tools (Prometheus, Grafana etc.).

Core Requirements and Responsibilities

• Strong operational skills, with the ability to work with end users to understand requirements and resolve trouble tickets.
• Drive consistent, standardized solutions across IBKR for all hardware, software, configurations, and processes.
• Implement tools and processes for the efficient and effective operational management of the environment, such as change management, monitoring, alerting, etc.
• Schedule and provide after-hours or weekend support (when necessary) to perform high-risk or planned downtime of IBKR's data center systems for upgrades and maintenance.
• Participate in permanently eliminating issues through automation and engagement with Platform Engineering teams on more complex projects.
• Interact with internal teams to provide solutions and resolve problems promptly and proactively.
• Ability to communicate complex technical concepts to individuals of varying technical ability.

Preferred Skills

• Familiarity with AWS or another cloud provider.
• Experience in Python scripting.
• Experience with storage protocols and technologies such as S3, EFS, EBS, NFS, and Fibre Channel.
• Strong experience with DevOps tools and automation, including familiarity with CI/CD pipeline concepts, Docker, orchestration and configuration management (Ansible, Git, etc.).

Required Qualifications

• A Bachelor's degree in Computer Science or Software Engineering or equivalent experience.
• 5+ years experience in Linux System Administration.
• Two years of experience in scripting or software development.

Location:

• 20 Fenchurch Street, London, EC3M 8AF

Working hours:

• 8 am – 5 pm, Monday – Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period