Security and Fraud Prevention Analyst (Mandarin Speaker)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers (U.K.) Limited ("IBUK"), based in the City of London, is part of the wider Interactive Brokers Group, servicing over 2.5 million clients in more than 200 countries & territories. We are based on Fenchurch Street with over 120 employees of the wider 2900+ global headcount. Our innovative products allow our clients access to 160 global markets in as many as 28 currencies. Our mission is to create technology to provide liquidity on better terms, help traders compete on price, speed, size, diversity of global products, and equip our clients with advanced trading tools.

IBUK seeks a Security and Fraud Prevention Analyst for its Client Operations - Security and Fraud Prevention ("SFP") team. We seek a motivated, analytical, and methodical individual with a background in the financial services industry, strong Mandarin language skills, and a professional demeanour to join an exciting team that will help shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment, drive to deliver a positive, differentiated service and a deep understanding of compliance requirements under SEC and FINRA regulations.

We currently operate a hybrid working model in one of the most iconic City of London towers on Fenchurch Street. And you will be pleased to hear we offer lunch from a selection of vendors every day you are in the office.

Your Responsibilities:

• Conduct verbal and video verification calls with clients in both English and Mandarin to assist with Know Your Client (KYC) checks and fraud investigations
• Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators
• Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities
• Guide clients through technical verification processes and 2FA setup in English or Mandarin, providing clear instructions adapted for varying technical proficiency levels of clients
• Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings
• Identify unique fraud patterns through communication with clients and collaborate with case managers on countermeasures
• Support the broader team by handling both English and Mandarin client communications based on business needs

Qualifications and Experience:

• Significant experience in financial services, compliance, KYC or fraud prevention roles.
• Professional fluency in both English and Mandarin (native or near-native proficiency in both)
• Understanding of SEC and FINRA regulatory requirements
• Experience with client communication in sensitive financial matters
• Exceptional documentation skills with attention to detail
• Ability to maintain composure in high-pressure situations while following strict protocols

Required Skills:

• Analytical approach to problem-solving.
• Organized, practical, good attention to detail.
• Excellent communication (spoken and written) and interpersonal skills
• Ability to engage and maintain a conversation with clients
• Ability to build rapport, handle objections and actively steer communications to collect required information and assist.
• Ability to learn and adapt to new information and technology platforms
• Navigating multiple computer applications while interacting with clients.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

8 am – 5 pm, Monday–Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
• Corporate events
• Travel season ticket loans
• Cycle to work scheme. 

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

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