Security & Fraud Prevention Case Manager

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers seeks a case manager to join the Security and Fraud Prevention (SFP) Team in our Mumbai, India office. The SFP team serves as the primary investigatory unit for security and fraud concerns, enforcing protocols for secure logins and verification, and identifying global fraud patterns. As a Case Manager, you'll play a vital role in our workflow by conducting in-depth investigations into complex security events and potential fraud cases. This specialized role requires advanced analytical skills to identify financial crime. Your contribution will directly support our mission of protecting both client accounts and the firm. This position requires exceptional organizational skills, fraud risk assessment capabilities, and the ability to identify emerging patterns and unusual activities.

Responsibilities:

• Lead comprehensive investigations into suspected unauthorized account access, impersonation attempts, and other security events
• Analyze suspicious trading patterns, account modifications, and fund transfers to identify potential security breaches
• Review and investigate ACH reclaims, unauthorized deposits/withdrawals, and suspicious financial transfers
• Examine cases involving investment scams using IBKR's brand name and fraudulent accounts created through identity theft
• Gather and prepare materials for investigations by other IBKR units
• Document investigation findings thoroughly and recommend appropriate actions
• Develop and enhance security workflows based on case insights and emerging threats
• Provide expert guidance to other teams on security matters and verification procedures
• Stay current on global fraud trends and patterns to improve detection capabilities

Qualifications and Experience:

• Bachelor's degree in a relevant field (Finance, Cybersecurity, Criminal Justice, or related)
• 3+ years of experience in fraud investigation, security operations, or financial crime prevention
• Excellent analytical and problem-solving skills with meticulous attention to detail
• Proven ability to conduct thorough investigations and draw evidence-based conclusions
• Experience with case management systems and investigation tools
• Knowledge of regulatory requirements related to financial security and fraud prevention
• Strong communication skills for effective collaboration with internal departments and external parties
• Ability to work independently while handling multiple complex cases simultaneously

Required Skills:

• Strong investigative skills with the ability to analyze complex data and identify patterns
• Excellent documentation skills for detailed case reports and findings
• Critical thinking and problem-solving abilities for complex security scenarios
• Ability to interpret login data, IP information, and digital footprints
• Time management skills to handle multiple investigations efficiently
• Attention to detail when reviewing account activity and transaction histories
• Adaptability to rapidly evolving security threats and fraud techniques

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (3 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.