Regulatory Complaints Specialist

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers Ireland Limited ("IBIE") is looking for a dynamic complaints/dispute resolution professional to join our IBIE Legal team as Regulatory Complaints Specialist. This role will suit a motivated, curious self-starter who excels at building connections and has strong oral and written communication skills.

Key Responsibilities:

• Professionally represent Interactive Brokers in verbal and written communications with the FSPO and/or our clients by accurately and effectively communicating Interactive Brokers' responses to complaints and questions.
• Prioritize workload to adhere to strict FSPO deadlines in conjunction with complaints policies and legal requirements.
• Manage cases in a fair, professional manner that complies with regulatory requirements and internal policies.
• Proactively engage with different departments within IBIE to thoroughly investigate complaints, identify root causes of issues, and implement appropriate resolutions where necessary. In particular, the successful candidate will work closely with Senior Management, Legal, Programming, Operations, and Compliance—both within IBIE and across our group affiliates.
• Deliver high-quality work with great attention to detail.
• Occasionally assist with complaints or contentious matters outside of the FSPO, including European/global matters if necessary.
• Support a strong team culture that aligns with our core values.
• Maintain records and prepare reports for senior management as required.

Qualifications & Experience:

• Strong written and oral communication skills with proven ability to present accurate, clear, and concise information for internal and external audiences.
• Ability to evaluate and advise on case resolution strategies, ensuring fair treatment of customers and compliance with all regulatory requirements.
• Strong team player with the ability to provide guidance and mentoring to other team members and build relationships with internal and external stakeholders.
• Bachelor’s degree in Law (preferred), Finance, Compliance, or another related field.
• At least 3 years of relevant complaints handling, litigation/dispute resolution experience, or equivalent.

Preferred Qualifications:

• Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland, or Barrister-at-Law called to the Bar of Ireland.
• Experience handling complex financial services disputes, ideally with knowledge of trading and an understanding of financial instruments such as futures, options, CFDs, and equities markets.