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Client Services - Security & Login Assistance Representative (Spanish)

Dublin, Ireland

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

IBIE seeks motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and be comfortable with new and changing technologies.

Key Responsibilities:

  • Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets
  • Problem management with a focus on security protocols and practices
  • Assisting clients in the configuration and use of IBKR’s two-factor authentication smartphone app
  • Identification and escalation of issues pertaining to the secure login of clients using IBKR’s smartphone app

Qualifications & Experience:

  • Languages: Fluent Spanish and English required
  • Candidates must have an EU passport or a qualifying work permit/residency to work in Ireland
  • Mastery of Windows and/or macOS computer systems and basic office applications
  • Experience and advanced user knowledge of both iOS and Android smartphone operating systems
  • Excellent knowledge of apps and smartphones

Required Skills:

  • Excellent and demonstrable client service skills
  • Navigating multiple computer applications while interacting with clients
  • Analytical approach to problem solving
  • Ability to engage and maintain a conversation with clients
  • Ability to learn and adapt to new information and technology platforms
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment

What We Offer

  • Hybrid working model (3 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7 
  • Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
  • Global Employee Assistance Program
  • Cycle to work scheme & Tax Saver commute scheme
  • Free lunch for all employees working from the office, with a value of up to 14.50 euros per day.

 

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Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyze the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your online resume and job application. The details of your job application, covering letter, resume and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

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