Client Technical Support Specialist
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Position
As a senior Client Technical Support L2 team member, you will assist other representatives with technical escalations regarding our range of trading offerings. Additionally, you will serve as a liaison between Client Services and developers to ensure the prompt and effective resolution of bugs and issues. The ideal candidate is analytical with an affinity for problem-solving, technical troubleshooting, and software issues. They recognize, investigate, and handle escalations with urgency and strong attention to detail.
If you have initiative and are motivated, analytical and methodical, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands.
Responsibilities
- Prioritize and escalate issues to the appropriate development teams
- Perform client call-backs for technical escalations where required
- Assist L1 support with complex client inquiries
- Participate in the testing of new internal and external features
- Troubleshoot and support Interactive Brokers’ platforms and web-based offerings
- Problem management with a focus on wide-scale technical issues
- Ensure the team handles cases escalated over email/ticketing systems in a timely fashion
Qualifications, Skills & Attributes
Minimum qualifications:
- Bachelor’s degree, preferred if in STEM fields
- Three-plus years in client client-facing support role
- Three-plus years of experience working with Windows, Macs, software and connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team
- Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
- Adaptable to a constantly evolving technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- Passion for solving technical problems
- Languages: Fluency in English is a must. Proficiency in any other European language is a plus
- Experience with financial products and services is a plus
Company Benefits & Perks
- Discretionary annual bonus (cash and stock)
- Private healthcare insurance
- Recreational pass (AYCM XL package)
- Daily food allowance in the office
- Monthly BKK pass
- Hybrid way of working (2 days home office/week)
- Modern office in the heart of Budapest with free amenities
- Great atmosphere with friendly and exceptional colleagues, and frequent company outings.
*The benefits package will be reviewed regularly and may be subject to change.
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