Back to jobs
New

Site Reliability Engineer - Vice President

Salt Lake City, Utah, United States
About the Role

The Site Reliability Engineering team at iCapital is fundamental to ensuring our platform delivers consistent, reliable service to our client base. As a Site Reliability Engineer, you'll work at the intersection of software engineering and operations, applying engineering principles to infrastructure challenges. You'll be responsible for designing and implementing systems that scale efficiently, architecting observability solutions that provide actionable insights, and building automation that enhances our platform's reliability. This role requires someone who thinks systematically about reliability, can translate business requirements into technical implementations, and thrives on making complex systems more robust.


Responsibilities:
  • Define, implement, and iterate service level objectives (SLOs) and service level indicators (SLIs) that reflect customer and business expectations.
  • Lead monitoring and alerting standardization through “monitors as code” (Terraform preferred), including quality gates such as severity, ownership, and runbook links.
  • Develop observability standards across metrics, logs, and traces, including instrumentation and dependency mapping patterns (OpenTelemetry where applicable).
  • Lead technical evaluations and PoCs for observability platforms and integrations; define success criteria and migration approach for adoption.
  • Define and implement reliability and operability standards for Kubernetes-based services, including scaling patterns, resource constraints, rollout safety, and baseline dashboards and alerts as part of service onboarding.
  • Drive automation to eliminate toil, improve repeatability, and accelerate recovery (incident workflows, runbooks, and remediation where appropriate).
  • Serve as Incident Commander for high-severity incidents, lead postmortems, and drive systemic improvements through action items and measurable follow-through using established tooling workflows.
  • Participate in on-call rotations with a focus on improving reliability, reducing alert noise, and increasing signal quality over time.

Qualifications:
  • 7+ years in SRE or related roles, with evidence of technical seniority across multiple services and teams.
  • Strong experience with AWS and container orchestration (Kubernetes) in production environments.
  • Demonstrated experience defining SLOs/SLIs and using them to drive operational and engineering decisions.
  • Proven ability to design and implement observability solutions that produce actionable insights while reducing alert fatigue and operational noise.
  • Strong IaC skills (Terraform preferred) and the ability to build reusable automation and standards (monitoring as code, configuration patterns).
  • Familiarity with common data stores and managed services (e.g., Postgres, MongoDB, DynamoDB) and how they fail in distributed systems.
  • Experience with at least two observability stacks (Prometheus/Grafana, New Relic, Splunk, CloudWatch, ELK, etc.) and driving standardization across them.
  • Strong incident response skills, including leading retrospectives/postmortems and improving reliability through systematic follow-up.
  • Strong debugging skills across distributed systems and production environments, including performance and reliability investigations.
  • Clear written and verbal communication skills with the ability to influence engineering teams through standards, tooling, and practical guidance.

 

 

Benefits

The base salary range for this role is $130,000 to $160,000 depending on level.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Create a Job Alert

Interested in building your career at iCapital? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...

This question is optional.

This question is optional.

Select...

This applies to full time roles only.

This applies to full time roles only.

Select...
iCapital is an office-first culture, as such all employees are required to work in the office Monday-Thursday, with the flexibility to work remotely on Friday, depending on the department. Please review the job description before applying, to identify the specified location/s for the role. *

This only applies to U.S. based roles.

Select...
Select...

This applies to full time roles only.

iCapital Voluntary Self-Identification Questions [U.S. Only]

Candidates are invited to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in iCapital Network ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, and you voluntarily decide to complete this survey, please indicate by making the appropriate selection. We request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded.

Voluntary Self-Identification of Disability


Why are you being asked to complete this?

The law requires us to provide equal employment opportunity to qualified people with disabilities.  We request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake.

Completing this form is voluntary. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

This survey should take about 5 minutes to complete.

Select...
Select...
Select...
Select...
Select...