Vice President, Infrastructure & Support

The Technology team is looking for a Vice President, Information Technology Support Manager to contribute to the development and implementation of helpdesk policies and procedures to improve efficiency and end user satisfaction. Regularly, they interact with other departments and vendors to coordinate support efforts and ensure seamless Information Technology operations across the organization. 

What You’ll Do

• Serve as the primary technology lead for ICONIQ’s Palo Alto office, overseeing end-user support, onboarding/offboarding processes, productivity tools, and AV systems.
• Act as the macOS subject matter expert, responsible for device configuration standards, compliance policies, security, and user experience.
• Manage AV infrastructure, including Zoom Rooms, Crestron systems, and Logitech hardware, ensuring high-quality meeting experiences.
• Plan and lead IT readiness efforts related to office growth, space planning, and expansion initiatives.
• Partner with Infrastructure & Support teams to align service delivery and ensure consistent user experience across the organization.
• Promote the adoption of enterprise tools such as Microsoft 365, Slack, Zoom, and AI solutions like Copilot through education and enablement.

Ideal Candidate Background

• 10+ years of relevant experience in IT leadership or business-aligned IT roles, ideally in financial services, venture capital, or high-growth companies.
• Expertise in macOS administration, troubleshooting, and lifecycle management, including experience with Apple Configurator, Terminal, and Console.
• Proficiency with Jamf Pro, Microsoft Intune, and Apple Business Manager for endpoint management and zero-touch deployment.
• Experience scripting with Bash, zsh, or AppleScript, and automating workflows across Mac environments.
• Certifications such as ACSP, ACiT/ACTP, or Jamf Certified Admin are preferred.

What We Offer:

• Comprehensive Medical, Dental and Vision Insurance.
• Life and disability insurance coverage as well as family and wellness benefits including mental health benefits, fertility benefits, and back-up childcare.
• A matching 401(k) program.
• Commuter Benefits program.
• Stipends to support wellness and hybrid working arrangements.
• We support employees who wish to pursue professional designations/certifications and offer tuition reimbursement in addition to an allocation for books and other supplies needed for an individual's coursework.
• Smart-casual dress code.

Location: Applicants are expected to work onsite in our Palo Alto office five days per week.

Compensation Range: ICONIQ is required by law to include a reasonable estimate of the salary range for this role, together with other compensation being offered such as a discretionary bonus, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ICONIQ, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms.  A reasonable estimate of the current salary range is $200,000- $250,000 together with the benefits listed above.

About ICONIQ

ICONIQ is a global investment firm elevated by an extraordinary community. With over $80B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. 

When you submit a job application as a prospective employee (“your” or “your”) of ICONIQ Capital LLC (“ICONIQ,” “we,” “us,” or “our”), we or our service providers may collect, use, disclose and otherwise process personal information about you. Personal information collected by the Greenhouse portal is subject to the Greenhouse's privacy policy, available here [https://www.greenhouse.com/privacy-policy] and ICONIQ’s Privacy Policies available here [https://www.iconiqcapital.com/privacy-policies]. 

Equal Employment Opportunity Statement:

We recognize that our people are our greatest strength, and the diverse skills and perspectives they contribute are integral to our success as a global organization. As an equal opportunity employer, we are deeply committed to fostering diversity and inclusion across our company. We do not tolerate discrimination based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. Additionally, we provide reasonable accommodations to support applicants and employees with religious practices, mental health needs, physical disabilities, or other conditions requiring support.