Service Dispatcher
Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how.
At ICS, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we’re excited you’re here.
Responsibilities
- Answer incoming service calls and schedule appointments with accuracy and urgency
- Dispatch HVAC technicians to service calls based on location, priority, and availability
- Coordinate daily work schedules and update them in real time
- Communicate with customers to confirm appointments and update on technician status
- Monitor job progress and provide support to field staff as needed
- Maintain detailed records in the dispatching software
- Handle emergency service requests and adjust schedules accordingly
- Collaborate with service managers and office staff to ensure efficient workflow
Qualifications:
- Previous experience in HVAC, plumbing, or service industry dispatching preferred
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Proficient in using scheduling or field service software
- Ability to remain calm under pressure and handle fast-paced environments
- Proficient in Microsoft Office Suite and general tech-savviness.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent required
Other Skills/Abilities
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in an office environment and possibly, occasionally in the field.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
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