Director of People (HR) Operations

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

About the Role

The Director of People Operations at ID.me will be responsible for leading and managing the HR operations function, which encompasses technology, process optimization, and employment data management. This role will streamline processes, improve operational efficiency, and provide the infrastructure needed to scale as ID.me continues to grow. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The Director will also oversee the HR technology stack, People analytics, employee life cycle administration, and policy development, playing a pivotal role in shaping the employee experience and enhancing organizational performance.

Key Responsibilities

• HR Tech Stack Leadership: Oversee ID.me’s HR technology stack, including platforms such as UKG, CultureAmp, Absorb, Pave, Carta, Sterling, and Greenhouse. Identify gaps in functionality and implement improvements.
• Employee Lifecycle Management: Manage operational ownership of the employee and contractor life cycle, including onboarding, promotions, transfers, and offboarding.
• Cross-Functional Collaboration: Partner with Legal, Finance, Accounting, IT, and other key stakeholders to ensure People processes are comprehensive, business-focused, and legally compliant.
• HR Analytics Development: Build and execute a roadmap for HR analytics, going beyond headcount and attrition metrics. Produce regular reports and presentations on HR trends for senior management and People Teams.
• Leadership and Team Development: Mentor and lead the People Operations team, promoting a culture of collaboration, transparency, and innovation.Operational 
• Excellence: Continuously improve HR processes based on qualitative and quantitative insights. Drive projects focused on operational efficiency, self-service capabilities, and AI-driven solutions.
• Policy and Compliance Management: Develop and maintain HR policies and systems in line with labor laws and regulations. Conduct audits and assessments to mitigate risks and ensure compliance.

Profile Characteristics

• 10+ years of People Operations leadership experience, preferably in a tech-driven, fast-paced environment.
• Proven leadership and people management skills, with experience mentoring and building high-performing teams.
• Ability to work hands-on and take ownership of complex projects.
• Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way.
• Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.
• Experience in driving audit readiness for the People Operations function.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.