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Director of Customer Success, Public Sector (SLED & FED)

McLean, Virginia

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Responsibilities

  • Hire, coach and develop the CSM team focused on working with state and local government agencies 
  • Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team 
  • Create a plan to align use cases with customer objectives and configure them to client’s specific business goals 
  • Design and implement strategic plans to help the CSM team reach annual renewal and growth targets
  • Lead and motivate CSMs to efficiently prospect, pitch, and close deals to overachieve in their assigned quotas
  • Design repeatable processes and record all leads and opportunities in Salesforce to optimize the CSM team
  • Work closely with product, engineering, and support teams to ensure we constantly deliver value to our customers

Qualifications

  • 5+ years of quota-exceeding performance selling or managing Enterprise B2B or B2G SaaS solutions 
  • Proven track record in meeting or exceeding performance and retention goals 
  • Outstanding written and verbal communications skills
  • Excellent negotiation and leadership skills
  • Experience utilizing numerous tools, including Salesforce
  • Experience at a fast-paced startup a plus
  • Experience working with customers in the Public Sector vertical, more specifically at the state and local level is strongly preferred
  • Experience leading a team of Customer Success Managers a plus
  • BS/BA degree strongly preferred

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Pay Range

$184,500 - $201,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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