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Manager, People (HR) Operations

McLean, Virginia; Mountain View, California, United States; Tampa, Florida, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.

Key Responsibilities

HR Service Delivery & Process Optimization

  • Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
  • Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
  • Partner with the HRIS team to streamline and automate HR workflows and processes.

Compliance & Audit Readiness

  • Ensure compliance with all federal, state, and local employment laws and regulations.
  • Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
  • Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.

Employee Relations & Accommodation Support

  • Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
  • Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.

Immigration Program Management

  • Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
  • Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.

Team Leadership & Program Management

  • Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.
  • Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
  • Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects.

Basic Qualifications

  • 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
  • 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.
  • Bachelor's Degree in Human Resources or related field

Preferred Qualifications

  • Strong knowledge of HR compliance, audit processes, and employment laws.
  • Experience developing and managing immigration programs is a plus.
  • Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements.
  • Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way.
  • Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
  • Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$143,000 - $153,000 USD

Mountain View, CA Pay Range

$150,000 - $190,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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