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IT Administrator - Business Systems

McLean, Virginia

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We are seeking an IT Administrator - Business Systems to oversee and optimize our critical back-office applications and SaaS platforms. In this role, you will manage administrative functions for financial systems like NetSuite, contribute to SaaS platform configuration, and support various integration and availability initiatives. Your expertise will be vital in troubleshooting advanced technical issues, maintaining system documentation, and ensuring high availability of essential IT systems.

As part of the IT team, you will help orchestrate cross-functional collaboration on technology projects, stay informed about emerging trends, and propose improvements to enhance our infrastructure. As a key member of the team you will also create and maintain documentation and project plans while making something better every day.

This is an onsite position based in our McLean VA Headquarters.

Role Responsibilities 

  • Administer NetSuite and other financial systems, ensuring consistent performance and reliability.
  • Assist in SaaS platform administration, configuration, and ongoing optimization.
  • Configure and troubleshoot system connections, data source
  • Contribute to integration efforts and uphold availability targets across various business systems.
  • Collaborate with IT teams to assist in advanced technical troubleshooting and develop effective solutions.
  • Help formulate and maintain technical documentation for systems, solutions, and processes.
  • Implement proactive measures to ensure high availability of IT systems and mitigate potential risks.
  • Contribute to IT initiatives and provide resource support to facilitate successful, cross-functional project outcomes.
  • Stay current with emerging IT technologies, tools, and best practices to recommend improvements for existing systems.
  • Assist in disaster recovery planning and execution, ensuring swift restoration of critical services when needed.
  • Manage user accounts across internal and external systems, maintaining security and governance controls.
  • Aid in writing clear, concise documentation and technical instructions for both technical and non-technical audiences.
  • Effectively communicate technical concepts to non-technical stakeholders.

Basic Qualifications 

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • 3+ years of experience in IT administration, with a focus on managing business systems.
  • 2+ years of experience managing an ERP platform (Netsuite or similar).
  • 3+ Experience working with modern SaaS platforms in a business environment.
  • 1+ years working with corporate directory systems.

Preferred Qualifications

The qualifications below are ideal. We encourage candidates to apply if they satisfy some, but not all of these qualifications.

  • Relevant industry certifications such as NetSuite Administrator, or other accreditation. 
  • Experience with Google Workspace administration
  • HRIS system administration and configuration
  • Expertise in Atlassian tools (Jira, Confluence, etc.)
  • Experience working with MDM solutions (Jamf, Intune, etc). 
  • Experience integrating business systems and platforms.
  • Experience administering corporate networks.
  • Experience in working with APIs.
  • Experience scripting or automating tasks. 
  • Display strong analytical and problem-solving abilities.
  • Display capability and passion for innovation and creative problem solving.

#LI-JS1

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Pay Range

$103,000 - $124,465 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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