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Product Intake and Operations Specialist

McLean, Virginia; Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Product Intake and Operations Specialist

Location: McLean, VA or Mountain View, CA
Team: Product Operations
 

About this Role

We are seeking a Product Intake and Operations Specialist to support intake management, process development, and cross-functional alignment across the Product organization. This is a hands-on role where you will combine strategic thinking with tactical execution to ensure that the right initiatives are prioritized and executed effectively.

 

The ideal candidate will be highly organized, detail-oriented, and skilled at collaborating across Product, Sales, Engineering, and Executive teams. You will play a critical role in driving efficiency, transparency, and alignment within a fast-paced and growing product organization.

Key Responsibilities

Product Intake Management

  • Support the intake process for new feature requests, feedback, product questions, and bug reports.

  • Coordinate with Product Managers to align intake items with product roadmaps and priorities.

  • Track and organize incoming requests to ensure visibility across the team.

  • Prepare summaries and reports that highlight trends and key focus areas from the intake process.

Use Case Intake Management

  • Document and track Sales-qualified opportunities that require new product use cases.

  • Coordinate with Sales and Product teams to ensure requirements are captured clearly and routed appropriately.

  • Maintain records of customer-driven use cases and support communication to stakeholders.

  • Identify patterns in use cases that may inform future product development.

Process Development & Project Management

  • Support cross-functional process improvement efforts by documenting workflows and gathering feedback.

  • Assist in project management activities such as preparing project updates and tracking action items.

  • Collect and analyze data to measure the effectiveness of new processes.

  • Provide hands-on support to implement process changes and ensure smooth adoption across teams.

Basic Qualifications

  • Bachelor’s degree in Economics, Computer Science, or STEM field.

  • 3+ years of experience in Product Operations, Program Management, or a related role.

  • Demonstrated experience managing intake processes and collaborating across multiple stakeholders.

Preferred Qualifications

  • Experience in SaaS or technology companies.

  • Strong project management skills with a proven track record of driving initiatives to completion.

  • Excellent business analytics and critical thinking skills; ability to synthesize data into actionable insights.

  • Outstanding communication and stakeholder management skills.

  • Comfort working in a fast-paced, dynamic environment with competing priorities.

  • Hands-on attitude with a bias toward action and ability to execute quickly while maintaining strategic alignment.

The Ideal Candidate Will Thrive In

  • A collaborative, cross-functional environment.

  • A fast-paced setting with shifting priorities.

  • A culture that values efficiency, alignment, and execution.

  • A mission-driven company that prioritizes impact and innovation.

 

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Pay Range

$119,000 - $170,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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