Back to jobs

Principal Product Manager - Devices and Networks

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Principal Product Manager – Devices and Networks

Location: Mountain View, California or McLean, Virginia
Team: Platform – Devices
Reports to: VP of Product, Platform

About the Role

ID.me is seeking a Principal Product Manager to lead the strategy and execution for Devices — the platform resource that anchors identity to the hardware and communications channels our 150M+ members use every day. The Devices team owns device fingerprints, cookies, IP and network signals, and critically, phone numbers, which are tightly tied to device possession and play a central role in authentication, account recovery, and fraud detection.

As a Principal PM, you’ll set the vision for how devices and phone numbers are modeled, validated, and leveraged across Wallet, SuperApp, and partner integrations. You’ll define how device signals flow into authentication, account recovery, identity verification, and attribute validation, ensuring that ID.me’s platform can reliably answer the question: “Is this the same person, using the same device, still in control of their phone number?” You’ll partner with Graph PMs, Data Science PMs, Credentials PMs, and Apps teams to deliver seamless member experiences and with Risk/Fraud and Security to minimize attack vectors like SIM swaps, number recycling, and device spoofing.

Responsibilities

  • Product Leadership: Define and own the vision and roadmap for Devices and Networks, including phone numbers, as first-class Platform resources.

  • Device & Phone Lifecycle: Establish standards for device recognition, possession checks, phone number portability/recycling, SIM swap detection, and validation freshness.

  • Authentication & Recovery: Ensure Devices integrate seamlessly into login, MFA, account recovery, and re-verification flows.

  • Identity Verification: Partner with Verification/Validation services (e.g., aggregators like Prove and Twilio, telecom APIs, device intelligence providers) to validate phone numbers and detect high-risk device events.

  • Trust Chain Integration: Ensure device and phone identifiers link into ID.me’s trust graph with provenance, possession, validation, and lifecycle metadata.

  • Cross-Team Collaboration: Work closely with Graph and Credential PMs to integrate devices into member profiles; partner with Apps teams (Healthcare, Finance, Travel, Shopping) to optimize domain-specific experiences.

  • Risk & Fraud Defense: Define product strategies for detecting SIM swaps, recycled numbers, device spoofing, and velocity anomalies; partner with Risk and Fraud teams to mitigate attacks.

  • Analytics & Feedback: Define KPIs for device recognition accuracy, possession freshness, and fraud prevention impact; build dashboards and feedback loops.

  • Evangelism: Represent ID.me’s device, network, and phone number strategy with partners, telecom providers, and the internal product/engineering community.

Basic Qualifications

  • 10+ years of product management experience, with significant depth in identity, authentication, fraud/risk, or telecom/device intelligence.

  • 2+ years of experience owning device, network, or phone-related identity products (device fingerprinting, SIM swap detection, phone-based MFA).

  • Bachelor's Degree in Computer Science, Engineering or another technical related field

Preferred Qualifications

  • Strong technical background in APIs, SDKs, and device/telecom integrations.

  • Deep understanding of risks like SIM swaps, number recycling, and device spoofing, and of telecom validation methods.

  • Excellent communication and stakeholder management skills; experience working across multiple platform and application teams.

  • Ability to influence standards and integrations with telecom carriers, device intelligence providers, and validation partners.

Key Success Metrics

  • Device Recognition Accuracy: % of logins correctly classified as known/unknown device.

  • Phone Number Freshness: % of phone identifiers with up-to-date possession/validation checks.

  • Fraud Mitigation: Reduction in successful SIM swap, recycled number, and device spoofing attacks.

  • Authentication Success Rate: % of login/recovery events completed successfully with device/phone identifiers.

  • Adoption: Use of device/phone identifiers across Wallet, SuperApp, and partner applications.

Why Join ID.me?

This is a high-visibility principal PM role at the core of ID.me’s identity strategy. You’ll define how devices and phone numbers — the most ubiquitous and risk-sensitive identifiers — are modeled, validated, and consumed at internet scale. You’ll shape how authentication, recovery, verification, and validation flows work across Wallet, SuperApp, and partner ecosystems, while raising the bar on fraud defense and member trust. Help us build the identity layer of the internet.

 

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$226,000 - $270,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

Create a Job Alert

Interested in building your career at ID.me? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ID.me’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.