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VP, Communications

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

VP, Communications

 

Job Title:  VP (or Sr. Dir.) Communications

 

Location: Mountain View, CA (in-office)

 

About Us:  

ID.me is the next-generation digital identity wallet that makes it simple and secure for people to prove who they are online. With a single login, users can verify their identity once and seamlessly sign in across websites without creating new logins or repeating the process. 

Today, more than 154 million users trust ID.me’s digital wallet to sign-in and verify their identity across 20 federal agencies, 45 state government agencies, 70+ healthcare organizations, and 600+ consumer brands. Our technology meets federal authentication standards, including NIST 800-63-3 IAL2/AAL2, and is approved by the Kantara Initiative. Guided by our mission of “No Identity Left Behind,” we ensure everyone has access to a secure digital identity.

Role Overview:

ID.me is seeking a dynamic, strategic, and proactive VP of Communications to lead our communications strategy, brand reputation, and executive thought leadership efforts. This leader will oversee all aspects of corporate, product, and crisis communications, working across B2B, B2C, and government audiences to build trust, drive industry leadership, and shape public perception of our brand and of our products. 

The ideal candidate is a strong strategic communicator, media strategist, seasoned storyteller, opportunist, crisis navigator, and with a proven track record of driving business objectives through both offensive and defensive communications. They love navigating complex topics such as identity, privacy and security.  They equally enjoy shaping high-level strategy as getting into the details of the work.  They will be a player-coach with our team and our agency.  They will be responsible for ensuring our company stands out in a competitive landscape while protecting and strengthening our reputation in moments of opportunity and challenge.

Key Responsibilities

1. Strategic Communications & Thought Leadership

  • Develop and execute a holistic communications strategy that establishes the company as an industry leader and innovator in the tech space.
  • Oversee executive communications, including blogs, media interviews, and thought leadership content for key leaders.
  • Drive strategic content such as published papers, industry insights, and co-branded announcements to reinforce credibility and differentiation.
  • Partner with Marcom to develop and manage a content strategy for owned and earned channels to amplify key narratives.
  • Develop an ongoing stream of compelling stories that highlight our brand, our product value, and the people we serve.
  • Identify strategic opportunities and forge relationships with partners for co-authorship on key industry topics.

2. Media Relations & Public Relations

  • Oversee press and PR strategies, including product launches, industry recognition, and strategic partnerships.
  • Lead co-branded announcements with customers and partners, ensuring alignment and amplification of shared messages.
  • Shape our relationship with top-tier media, analysts, and influencers to shape public perception and drive positive coverage, supported by our comms agency.
  • Craft compelling defensive statements and responses to media inquiries to safeguard the company’s reputation.

3. Industry Influence & Brand Positioning

  • Lead industry recognition efforts, securing speaking opportunities, and high-profile engagements that elevate the company’s stature.
  • Identify and position ID.me for industry awards and ratings, both for b2b and b2c.
  • Oversee corporate participation in key industry events, conferences, and forums, positioning executives as thought leaders.
  • Oversee key channels and amplify strategic narratives.

4. Crisis & Reputation Management

  • Develop proactive risk mitigation strategies to anticipate and navigate potential threats to the company’s reputation.
  • Serve as the frontline leader in managing crises, issues, and sensitive matters, ensuring swift and strategic responses.
  • Manage the company’s presence on employer branding platforms (e.g., Glassdoor, LinkedIn) to ensure transparency and authenticity in external-facing messaging.

Qualifications & Experience

  • Strong storyteller.
  • 15+ years of experience in communications, public relations, or corporate affairs, with at least 6 years in a senior leadership role.
  • Deep experience working with B2B, B2C, and government stakeholders in the technology sector.
  • Proven success in crisis management, reputation defense, and high-stakes corporate storytelling.
  • Strong media and analyst relations experience, with a track record of securing high-impact coverage.
  • Excellent leadership skills, with the ability to influence C-level executives and cross-functional teams.
  • Experience managing internal communications to drive engagement and alignment.
  • Ability to navigate complex regulatory and policy landscapes, particularly in tech-related industries.
  • Exceptional written, verbal, and interpersonal communication skills.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$300,000 - $353,000 USD

Mountain View, CA Pay Range

$300,000 - $352,000 USD

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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