Fraud Investigations Manager

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

ID.me is seeking a Fraud Investigations Manager to lead a high-performing fraud investigations team responsible for complex, high-volume digital investigations. This role is a hands-on people manager who brings prior experience as an individual contributor fraud investigator, combined with proven success building, managing, and developing teams.

The Fraud Investigations Manager will oversee sophisticated investigations involving identity fraud, account takeover, synthetic identity, and coordinated fraud activity. This leader will operate in a fast-paced, data-rich environment and will serve as a key escalation point for executive communications, subpoenas, RFIs, and other high-sensitivity matters where precision, clarity, and attention to detail are critical.

This role is based out of our McLean, VA office and requires full-time in-office attendance.

Key Responsibilities

Fraud Investigations Oversight

• Oversee investigations into sophisticated fraud schemes, including account takeover (ATO), identity theft, synthetic identity, and organized fraud networks.
• Act as an escalation point for the most complex, high-risk, or sensitive cases.
• Ensure investigations are thoroughly documented, well-reasoned, and aligned to internal policy, regulatory standards, and evidentiary requirements.
• Work efficiently to balance speed and accuracy in a high-volume investigations environment.

Executive Communication & External Requests

• Draft and deliver clear, precise written communications for executive escalations, subpoenas, regulatory inquiries, and RFIs.
• Present investigation findings, trends, and risk assessments to senior leadership.
• Partner closely with Legal, Compliance, Security, and Trust teams on sensitive fraud matters.
• Ensure consistency, accuracy, and defensibility in all external-facing investigation outputs.

Data & Analytical Partnership

• Use data to inform investigation strategy, prioritization, and quality improvements.
• Maintain a working understanding of fraud detection signals, risk models, and investigation tooling.
• Read, interpret, and question data outputs to guide investigative decisions.
• Leverage SQL and data exploration to support investigations and trend analysis.
• Collaborate with Product, Engineering, and Data teams to surface gaps and improve fraud detection and investigation workflows.

People Leadership & Team Development

• Build, manage, and develop a team of Fraud Investigators supporting urgent, hhighly visible-volume, and complex digital investigations.
• Set clear expectations for quality, productivity, and investigative rigor; coach team members through regular feedback and performance management.
• Own hiring, onboarding, training, and career development for investigators.
• Foster a culture of accuracy, accountability, and continuous improvement.

Basic Qualifications

• 7+ years of experience in fraud investigations, trust & safety, or risk operations.
• Prior experience as an individual contributor fraud investigator handling complex digital investigations.
• 3+ years of people management experience, including hiring, coaching, and performance management.
• Experience leading teams in high-volume, highly sophisticated digital investigations environments.
• Strong written and verbal communication skills, with demonstrated experience handling executive escalations, subpoenas, or RFIs.
• Bachelor’s degree required (any field); quantitative or analytical fields strongly preferred.

Preferred Qualifications

• Experience in digital identity, fintech, payments, or other regulated environments.
• Baseline understanding of machine learning models used in fraud detection (inputs, outputs, limitations).
• Working knowledge of SQL and comfort reading and interpreting data.
• Experience partnering with Legal, Compliance, or law enforcement.
• Proven track record of improving investigation quality, consistency, or operational efficiency.
• Exceptional attention to detail and documentation discipline.

Why ID.me

• Lead a mission-critical function protecting millions of users from identity fraud.
• Manage and grow a team operating at scale with real-world impact.
• Work cross-functionally at the intersection of fraud, data, product, and trust.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

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