Organizational Effectiveness Consultant

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

About the Role

This role is focused on decision support through the lens of all things people. Your impact is felt when you equip the most senior leaders with the processes, systems, and toolkits they need to deliver differentiated results with their teams. Done well, leaders make better organizational and talent decisions that drive the operational plans and execution of the business.

This is a high-visibility role with enterprise-wide scope and significant strategic influence, reporting to the Head of Employee Experience. You will lead transformational initiatives spanning both the business and the People function, helping the organization scale effectively, strengthen leadership capability, and build a culture of operational excellence.

What You'll Do

• Executive Advisory: Serve as a trusted advisor to senior executives, delivering data-driven insights and organizational diagnostics that inform their decisions.
• Strategic Partnership: Translate business strategy into clear, focused talent and organizational action plans aligned with long-term business goals.
• Organizational Design: Lead enterprise organizational design and restructuring initiatives that enhance agility, role clarity, decision-making governance, and cross-functional execution.
• Leadership & Manager Development: Design and implement programs to strengthen leadership capability and enable managers to effectively coach and develop their teams.
• Team effectiveness: Using diagnostic tools to partner with leaders to ensure teams are effective and delivering the right outcomes.
• Cross-Team Collaboration  & Program Activation: Partner with Talent Acquisition, Total Rewards, and HR Operations to influence program design and deliver enterprise People programs.  Support the delivery of People team programs, systems, and processes.
• Relationship Management: Build trusting relationships quickly, applying business acumen, emotional intelligence, and situational awareness to earn credibility and confidence with senior executives.
• Project & Product Management: Lead complex, multi-faceted initiatives, people products across organizations through the full lifecycle.
• Operational talent rhythm: Own the annual cadence of core people processes, including calibrations, salary and equity planning, talent reviews, and engagement survey action planning.
• Investigations and disruptions: Address significant workplace investigations and disruptions that affect team effectiveness, applying sound judgment and appropriate action.

What You'll Need

• Bachelor's degree required; advanced degree in Organizational Development, HR, Business Administration, or Psychology preferred.
• 15+ years of progressive experience in Organizational Effectiveness, Organizational Development, or HR within complex, global, high-growth organizations.
• A keen understanding of how HR strategy links to business strategy, with the ability to define outcomes that translate into meaningful impact for people.
• Experience with organizational diagnostic tools that enable organizational assessments and surface what's working versus what isn't.
• Understanding of the talent management lifecycle and how workforce planning informs decisions to hire, build and develop, or outsource specific skills.
• Expertise using consultative approaches to partner with business leaders, balancing strong business outcomes with employee advocacy.
• Experience with executive coaching and leadership development.
• Demonstrated ability to build HR/people infrastructure from the ground up and reinvent it as organizations scale, balancing speed with strategic rigor.
• Comfortable challenging leaders and inspiring new ways of thinking; passion for building cultures of experimentation and continuous reinvention.
• Exceptional interpersonal and communication skills, with the ability to navigate sensitive, high-stakes conversations and influence at all levels, including executive leadership.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.