Mid-Level Content Designer

(i.e.,) is currently looking for a Consultant – Content Designer to join our team and support the delivery of user-focused digital experiences, spanning content design, content production, and information architecture. You’ll be working across discovery and design phases, content migration, and BAU support for retained teams — ensuring content is clear, accessible, and aligned with business and user needs.

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for. 

At (i.e.,), everyone is welcome, regardless of your background, origin, love interests, faith, disability status, ethnicity, or the gender you identify with (please share your pronouns). We actively seek individuals who embody qualities of integrity and empathy. Our people are our most valuable asset, and the diverse skills and perspectives that individuals contribute to our team are key drivers of our success. 

 

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About the opportunity

We’re seeking a Content Designer with hands-on experience in both content design and content production. In this role, you’ll:

• Shape content that is user-first, accessible, and aligned with IA frameworks.

• Support IA discovery and design activities, collaborating with UX and design teams.

• Produce, migrate, and maintain content across enterprise CMS platforms.

• Support the retained content team with BAU content updates and governance.

• Collaborate with cross-functional teams including designers, developers, BAs, and strategists.

• Balance project-based work with ongoing support and enhancement of digital content.

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Key Responsibilities

• Translate business and user requirements into structured, accessible content.

• Partner with wider team to shape site structures and content flows.

• Create, migrate, and publish digital content in enterprise CMS platforms.

• Ensure content meets accessibility standards (WCAG).

• Support content governance, templates, and workflows in CMS environments.

• Collaborate across disciplines to deliver seamless, user-focused experiences.

• Manage competing priorities in agile or hybrid delivery environments.

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Skills & Experience

• Proven experience in content design and/or digital content production.

• Working knowledge of content management systems (Sitecore, Contentful, or similar).

• Understanding of information architecture principles and discovery methods.

• Familiarity with accessibility standards and inclusive content practices.

• Strong writing, editing, and structuring skills for digital channels.

• Comfortable working across multiple stakeholders and delivery teams.

• Familiarity with agile ways of working.

• Bonus: experience with content migration projects or within regulated/complex industries.

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About You

• User-Centred – Committed to designing content that meets user needs and business goals.

• Technically Minded – Confident working in CMS platforms and navigating content workflows.

• Collaborative – Skilled at working with designers, developers, and strategists.

• Organised – Able to balance BAU and project work effectively.

• Curious & Adaptive – Keen to learn, experiment, and evolve your practice.

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Why us?

(i.e.,), the Innovation and Experience company, is a full-service product consultancy accelerating growth for some of Australia’s most successful businesses. Our 60+ people work in cross-functional teams, using a product mindset, design thinking, and agile delivery to create real impact.

We promote a growth mindset and a flat structure where everyone has a voice. Work-life balance and flexibility are core to our culture, and you’ll have opportunities to work on exciting projects while developing your skills and shaping your career.