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Associate, Client Onboarding Specialist

Dallas, TX

Who are we?

IEQ Capital is a Registered Investment Advisor seeking to transform traditional wealth management. Our quest is to integrate the Intellectual and Emotional Quotient, generating exceptional investment results driven by a values-oriented culture that fosters connection and collaboration with our clients. We are an independent, predominantly employee-owned company, adhering to the fiduciary standard to put our clients' interests first. We focus our efforts on helping clients meet their investment objectives without the distractions and limitations that can arise within much larger organizations.

The Role

IEQ Capital is seeking a polished, detail-oriented professional to join our team as a Client Onboarding Specialist. This role is focused on delivering a white-glove onboarding experience for new and existing clients, serving as a central point of coordination across clients, advisors, custodians, and internal teams. You will own the onboarding workflow from initial intake through account opening and funding, helping gather client information, facilitate clear communication, track outstanding items, and ensure each onboarding experience is handled with accuracy, responsiveness, and care. This position is well suited for someone who brings strong follow-through, sound judgment, and a client-first mindset to a fast-paced wealth management environment.

Duties and responsibilities include, but are not limited to:

  • Own and coordinate the end-to-end client onboarding process, ensuring a seamless and high-touch experience from initial intake through account opening and funding.
  • Serve as a key point of contact during onboarding, facilitating timely and professional communication with clients, advisors, custodians, and internal stakeholders.
  • Gather, review, and organize client data and required documentation, proactively identifying gaps, inconsistencies, or outstanding items.
  • Prepare and generate new account paperwork for a variety of account types and custodians, ensuring documents are accurate, complete, and ready for client review and signature.
  • Process and track signed documentation, KYC records, and other regulatory documents to ensure timely and compliant completion.
  • Coordinate with custodians to facilitate account openings, resolve not-in-good-order items, and escalate issues as needed.
  • Provide proactive onboarding status updates to advisors and internal teams, highlighting next steps, risks, dependencies, and expected timing.
  • Enter, maintain, and update client, account, and onboarding data in Salesforce and other relevant systems with a high degree of accuracy.
  • Support Private Placement Document preparation and alternative investment subscription workflows, including tracking funding and subscription status.
  • Anticipate client and advisor needs throughout onboarding, helping remove friction points and drive a thoughtful, consistent client experience.
  • Partner with operations, advisory, compliance, and investment teams to resolve issues, streamline workflows, and improve the onboarding experience.
  • Contribute to process improvement initiatives, documentation of best practices, and ongoing enhancements to onboarding standards.

Qualifications

  • Bachelor's degree required.
  • 1-3+ years of relevant experience in client service, onboarding, operations, financial services, wealth management, or a related field preferred.
  • Strong client service orientation with the professionalism, judgment, and polish required to support a white-glove client experience.
  • Excellent written and verbal communication skills, including the ability to explain requirements, follow up effectively, and tailor communication to different audiences.
  • Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple onboarding workflows, deadlines, and stakeholders simultaneously.
  • Proven ability to think critically, identify issues, escalate appropriately, and propose practical solutions.
  • Strong emotional intelligence and the ability to build relationships across clients, advisors, custodians, and internal teams.
  • Comfortable working in a fast-paced, high-volume environment with competing priorities and evolving timelines.
  • Experience with Salesforce, custodial platforms, or account-opening workflows is a plus.
  • A “no task is too small” mindset and a willingness to learn, take ownership, and grow within the firm.

 

 

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IEQ CAPITAL, LLC
CALIFORNIA APPLICANT PRIVACY NOTICE – CALIFORNIA PRIVACY RIGHTS
AND DISCLOSURES
Last Updated: January 1, 2023
This California Job Applicant Privacy Notice (“Privacy Notice” or “Notice”) explains how IEQ
Capital, LLC (“company,” “we,” or “us,” or “our”) collects personal information from job
applicants who are California residents, to the extent the personal information is collected and
used by us solely within the context of their status as a job applicant. This Notice supplements
other privacy notices you may receive in connection with your relationship with us.
Personal Information We Collect and Have Collected in the Past 12 Months – Sources and
Categories
In the 12 months preceding the date of this Notice, we collected your personal information when
you applied for a position with us or otherwise voluntarily provided information to us. We will
continue to collect personal information from the same sources.
The categories of personal information we collected from these sources during the 12 months
preceding the date of this Notice, and will continue to collect, includes the following:
 Personal identifiers: name, address, email address, government-issued identification
documents
 Protected class information: race, ethnicity, gender, gender identification, veteran status
 Professional information: records of your work and education history (including internal
and external work history and references)
 Educational information: Education history; trade school records; certificates obtained
Purposes for Collection of Personal Information
We use your personal information to evaluate your application for employment, to conduct job
interviews, and to comply with applicable law.
Disclosure of Personal Information For Business Purposes in the Past 12 Months
The following chart describes the categories of personal information that we disclosed to third
parties for a business purpose in the 12 months prior to the date of this Notice:
Categories of Consumers’
Personal Information
Categories of Third Parties With Which We Shared
Personal Information for a Business Purpose
Personal identifiers: name, address,
email address, government-issued
identification documents
Service providers that assist in providing human
resource functions; facilitate scheduling and email
communications; provide security services and cloudbased
data storage, assist with other IT-related
functions; provide legal services
Protected class information: race,
ethnicity, gender, gender
identification, veteran status
Service providers that assist in providing human
resource functions; provide legal services
Professional information: records of
your work and education history
(including internal and external
work history and references)
Service providers assist with recruitment activities and
HR services
Educational information: Education
history; trade school records;
certificates obtained
Service providers assist with recruitment activities and
HR services
Additional Information About How We May Disclose Personal Information
We may also share your personal information as required or permitted by law to comply with a
subpoena or similar legal process or government request, or when we believe in good faith that
disclosure is legally required or otherwise necessary to protect our rights and property or the
rights, property or safety of others, including to law enforcement agencies, and judicial and
regulatory authorities. We may also share your personal information with third parties to help
detect and protect against fraud or data security vulnerabilities. And we may share or transfer
your personal information to a third party in the event of an actual or potential sale, merger,
reorganization of our entity or other restructuring.
No Sale of Personal Information
We do not sell the personal information of job applicants.
Rights Related to Personal Information Held by Us
Your Right To Access Information We Collect and Share About You
We are committed to ensuring that you know what personal information we collect. To that end,
you can ask us for the following information from us with respect to the personal information
that we’ve collected about you in the 12 months prior to our receipt of your request:
 Specific pieces of personal information we have collected about you;
 Categories of personal information we have collected about you;
 Categories of sources from which such personal information was collected;
 Categories of personal information that the business sold or disclosed for a business
purpose about you;
 Categories of third parties to whom the personal information was sold or disclosed for a
business purpose; and
 The business or commercial purpose for collecting your personal information.
Your Right To Request Deletion of Personal Information We Have Collected From You
Upon your request, we will delete the personal information we have collected from you, except
for situations where the CCPA authorizes us to retain specific information, including when it is
necessary for us to perform human resource functions; for other internal uses; to maintain the
functionality or security of our systems; or to comply with or exercise rights provided by the
law.
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this Privacy Notice, we will continue to treat you
fairly.
Exercising Your Rights and How We Will Respond
To exercise your access or deletion rights, or to ask a question about your data subject rights,
contact us at compliance@IEQcapital.com or (650) 581-9807. For requests for access or
deletion, we will first acknowledge receipt of your request within 10 business days of receipt of
your request. We will then provide a substantive response to your request as soon as we can,
generally within 45 days from when we receive your request, although we may be allowed to
take longer to process your request under certain circumstances.
We usually act on requests and provide information free of charge, but we may charge a
reasonable fee to cover our administrative costs of providing the information in certain
situations.
In some cases, the law may allow us to refuse to act on certain requests. When this is the case,
we will endeavor to provide you with an explanation as to why.
Verification of Identity – Access or Deletion Requests
We will ask you for two pieces of personal information and attempt to match those to
information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able
to respond to the request. We will notify you to explain the basis of the denial.
Authorized Agents
You may designate an agent to submit requests on your behalf. The agent can be a natural
person or an entity that is registered with the California Secretary of State.
If you would like to designate an agent to act on your behalf, you and the agent will need to
comply with our verification process. Specifically, if the agent submits requests to access, know
or delete your personal information, the agent will need to provide us with your signed
permission indicating the agent has been authorized to submit the request on your behalf. We
will also require that you verify your identity directly with us or confirm with us that you
provided the agent with permission to submit the request.
Please note that this subsection does not apply when an agent is authorized to act on your behalf
pursuant to a valid power of attorney. Any such requests will be processed in accordance with
California law pertaining to powers of attorney.
Personal Information of Minors
We do not advertise our positions to minors under 16 and do not knowingly collect or sell the
personal information of minors, including minors under 16 years of age.
How We Keep Your Personal Information Secure
We maintain reasonable security measures appropriate to the nature of the Personal Information
that we collect, use, retain, transfer or otherwise process. Those measures include
administrative, technical and physical safeguards designed to protect the personal information
you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access,
disclosure or use. However, data security incidents and breaches can occur due to a variety of
factors that cannot reasonably be prevented; therefore, our safeguards may not always be
adequate to prevent all breaches of security.
Changes to This Notice
We will review and update this Notice as required to keep current with rules and regulations,
new technologies and security standards. We will post those changes on the website or update
the Privacy Notice modification date below. In certain cases and if the changes are material, we
will post a notice on our website.
Accessibility
We are committed to ensuring that our communications are accessible to people with disabilities.
To make accessibility-related requests or report barriers, please contact us at
humancapital@ieqcapital.com.
Contact Us
If there are any questions regarding this Privacy Notice or to request a copy of this Privacy
Notice in another format you may contact us at compliance@IEQcapital.com or (650) 581-9807.

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