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Sr. Manager, Operations Warehouse

United States of America - Hebron, Kentucky

Job Summary: 

The Senior Warehouse Operations Manager is responsible for the overall safety, security and operational performance of iHerb Distribution Centers. Responsible for production standards for teams, plan headcount needs based on labor cost, budget management and staff. This position generates significant impact through the strategic and tactical direction of B2C fulfillment center by doing the following duties.

 

Job Expectations:

  • Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations
  • Develop strategic plans to enable management to drive for results to meet goals
  • Manage and mentor management team accountable for daily and weekly operational plans
  • Manage continuous improvement and development projects to support the business by improving current operations, projects and focus on meeting customer needs
  • Partners with internal teams in Distribution, Global Logistics, Procurement and Purchasing to meet project needs
  • Assess team member strengths and opportunities and develop and implement appropriate actions to develop and build talent bench and/or address performance issues
  • Develop and directs the management of the company’s Fulfillment/Distribution Center that will ensure fast order processing, accurate inventory control, proper and timely receipt/stocking of goods, cost-efficient shipping direct to customers and effective processing of returns
  • Monitor and maintain a safe and sanitary work environment and ensure compliance with all government regulations
  • Interact regularly with the executive team and individual department heads to ensure that the company’s operational priorities are aligned with total company direction
  • Maintain adequate staffing levels to ensure all departments across multiple shifts are fully staffed for order processing
  • Maintain appropriate balance between inbound/outbound operation ensuring order completion 
  • Continually investigates and introduces process improvement measures

 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

 

Knowledge, Skills and Abilities:

   Required:

  • Management without authority
  • Innovative champion, technical and process prospective
  • Project management skill set
  • Ability to work in high volume distribution environment
  • Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs
  • Knowledge of continuous improvement process flow
  • Ability to make administrative and procedural decisions and judgments 
  • Ability to foster a cooperative work environment
  • Ability to plan, develop and coordinate multiple projects
  • Skill in budget preparation and fiscal management
  • Conflict resolution and/or mediation skills
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community                                                    

Equipment Knowledge:

Experience with Microsoft Office Suite (Word, Excel, PowerPoint)Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferredExperience with WMS, WES, Fulfillment Center design and layout

Experience Requirements:

Generally requires a minimum of ten (10) years of supervisory experience within a multi-shift distribution center. E-Commerce experience is highly desirable.

 

Education Requirements:

Bachelor Degree in Business Management or Logistics and Supply Chain related field preferred, or a combination of education and equivalent work experience. 

 

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day.  The Team Member may occasionally lift or move materials and products up to 60 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

 

  • Hectic, fast-paced with multi-level distractions
  • Company uniforms, closed-toed shoes, casual work environment
  • Warehouse environment may be required to wear safety equipment
  • Ability to work extended hours as required

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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