Job Application for Head of Engineering- Shanghai at iHerb

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About the Role

We are seeking a strategic and hands-on Head of Engineering to lead all IT department employees.

This role is critical in driving fast, high-quality software/Infra/AppSec delivery with a strong emphasis on A/B testing, experimentation, rapid go-to-market execution and cutting-edge AI-driven solutions. You will ensure that our technology stack, engineering culture, and quality processes enable us to iterate quickly, scale efficiently, and maintain a world-class eCommerce experience.

As a senior leader, you will work closely with cross-functional teams across product, design, data, QA, and business units to define and execute a technology roadmap that supports our aggressive growth and innovation goals. At the same time, you will oversee smooth running of the IT entire department operations, budget and cost, compliance in China, and support iHerb’s continuous growth in China.

Key Responsibilities

1. Engineering & QA Leadership

Lead, mentor, and scale a high-performing engineering and QA team across multiple domains.
Ensure seamless collaboration between development and QA teams to drive fast, high-quality releases.
Define and implement automated and manual testing strategies to support rapid feature rollouts.
Oversee A/B testing frameworks to drive data-driven decision-making and optimize customer experience.

2. Fast-Paced Delivery & Quality Excellence

Drive a culture of rapid experimentation, iterative development, and continuous delivery.
Develop and implement go-to-market testing strategies to ensure seamless feature launches.
Establish engineering best practices, including test-driven development (TDD), CI/CD, and performance testing.
Optimize release cycles to ensure high-velocity, high-quality deployments without compromising stability.

3. AI & GenAI-Driven Innovation in eCommerce

Leverage Generative AI (GenAI) and Machine Learning (ML) technologies to enhance personalization, search relevance, customer interactions, and automation in eCommerce.
Collaborate with Data Science and AI teams to build and deploy AI-powered solutions for recommendations, dynamic pricing, fraud detection, chatbot automation, and intelligent content generation.
Ensure seamless integration of GenAI-powered features into our core platform while maintaining scalability and reliability.

4. Technical Strategy & Scalability

Own the technical roadmap for the Shanghai Tech team, ensuring scalability and reliability.
Architect and optimize systems for high availability, performance, and security in a high-traffic environment.
Leverage emerging technologies such as AI-driven testing, machine learning, and cloud-based QA automation.

5. Cross-Team Collaboration & Alignment

Partner with Product, UX, and Business teams to define, test, and launch new features efficiently.
Work closely with global engineering teams to maintain consistency in tools, processes, and engineering culture.
Ensure smooth cross-functional collaboration between Shanghai and other regional/global offices.

6. People & Culture Development

Attract, hire, and retain top talent in Shanghai Office.
Foster a culture of accountability, agility, and continuous improvement.
Conduct coaching for managers if you realize the problems, guide and improve the employees’ various skills.

7. Operational & Testing Excellence

Implement data-driven decision-making by using A/B testing, feature flags, and real-time monitoring.
Define clear and measurable KPIs and OKRs for the teams to improve speed and quality.
Drive a strong post-launch monitoring and rollback strategy to mitigate risks.

Cost control

Responsible for entire department's budget and costs, save and control costs of the entire department.

Audit:

Support compliance audits for finance and IT to ensure all processes are compliant and updated, with dedicated personnel managing all documents and taking responsibility for the results.

Others

Assist GM in attending necessary various meetings. Responsible for all matters related to the IT department, including but not limited to the use of various IT certificates, vendor selection, contract renewals with suppliers, office network situation, support HR issues etc. to ensure the smooth operation of the entire department.

Qualifications & Experience

10+ years of engineering experience, with at least 5 years in leadership roles in eCommerce, fintech, or SaaS.
Proven experience leading large engineering and QA teams (100+ engineers, including testing teams and infra).
Strong expertise in A/B testing, experimentation platforms, and rapid go-to-market testing strategies.
Experience with(or exposure to) AI/ML and GenAI applications in eCommerce, including recommendation systems, chatbot automation, and AI-driven content generation.
Deep knowledge of scalable architectures, microservices, cloud platforms (AWS, GCP, Azure), and always-on platforms.
Experience implementing CI/CD pipelines, automated testing frameworks, and high-reliability deployment strategies.
Strong analytical, strategic, and problem-solving skills, with a data-driven mindset.
Dare to embrace change and accept challenging work
Excellent communication skills in English and Mandarin.

What We Offer

A leadership role in one of the fastest-growing eCommerce companies.
The opportunity to work with cutting-edge technology in a fast-paced, experimentation-driven environment.
A competitive compensation package, including bonus.
A dynamic, innovative culture that values speed, quality, and continuous learning.

#LI-OJ1

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Head of Engineering- Shanghai