Manager, Product Management - Platform Services

About the Role:

We are seeking a highly analytical and results-oriented Manager of Product Management to lead a team of talented Product Managers responsible for a critical suite of platform services that power our global e-commerce experience. This role demands a strategic leader with a deep understanding of data-driven product development, exceptional analytical abilities, and a passion for building scalable and efficient systems. You will guide your team in optimizing key customer-facing and internal operational platforms, driving improvements in user experience, operational efficiency, and overall business performance.

Responsibilities:

• Team Leadership and Development:

  • Lead, mentor, and develop a team of Product Managers responsible for various platform services including shopping cart, wishlist, promotion manager, backend discount logic, global logistics system, customer service agent portal, RMA module, account module, internal transactional messaging, external marketing messaging, and customer data platform, etc

  • Foster a data-informed culture within the team, encouraging the use of analytics to drive product decisions.

  • Set clear objectives, provide regular feedback, and conduct performance reviews for team members.

• Strategic Product Vision and Roadmap:

  • Collaborate with stakeholders across the organization to define the strategic vision and roadmap for the platform services under your purview.

  • Ensure alignment of individual product roadmaps with the overall business strategy and technical architecture.

  • Prioritize initiatives based on data analysis, potential impact, and resource availability.

• Data-Driven Product Management:

  • Drive a strong data analytics focus within the product team. Define and track key performance indicators (KPIs) across all platform services.

  • Lead the team in conducting in-depth data analysis of user behavior, system performance, and business outcomes to identify opportunities for optimization and innovation.

  • Establish and champion A/B testing and experimentation frameworks to validate hypotheses and measure the impact of product changes.

  • Utilize data visualization tools and techniques to communicate insights and recommendations effectively to both technical and non-technical audiences.

  • Ensure the team leverages data from the Customer Data Platform (CDP) and other sources to personalize experiences and improve targeting.

• Cross-Functional Collaboration:

  • Work closely with engineering, design, marketing, customer service, and other relevant teams to ensure successful product development and launch.

  • Facilitate clear communication and collaboration across teams to resolve dependencies and ensure alignment.

• Platform Optimization and Scalability:

  • Oversee the continuous optimization of platform services to improve performance, reliability, and scalability.

  • Ensure the team considers the global implications of their product decisions and designs for internationalization and localization.

• Stakeholder Management:

  • Effectively communicate product vision, strategy, and progress to stakeholders at various levels within the organization.

  • Manage expectations and address concerns proactively.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business Analytics, or a related field. Master's degree preferred.

• Proven experience in product management, with a significant focus on data analysis and platform services in an e-commerce environment.

• Demonstrable expertise in leveraging data analytics tools (e.g., Google Analytics, data visualization platforms like Tableau) to drive product decisions and measure success.

• Strong leadership and team management skills, with a track record of building and developing high-performing product teams.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong understanding of e-commerce principles, customer journeys, and operational workflows.

• Excellent communication, presentation, and interpersonal skills.

• Ability to thrive in a fast-paced, dynamic, and global environment.

• Experience with Agile development methodologies.

Desired Skills:

• Experience with Customer Data Platforms (CDPs).

• Familiarity with global logistics and supply chain processes.

• Understanding of CRM and customer engagement platforms.

#LI-OJ1

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.