Global Logistics Team Lead - Europe

Job Summary: 

The Global Logistics Team Lead -Europe works with the Supervisor and Director of Global Logistics to lead the Global Logistics team and its activities. This position leads the Global Logistics team to manage and grow the carrier portfolio by developing and improving delivery solutions in the European markets. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies within the organization. 

 

Job Expectations: 

• Lead the development of cost- efficient, competitive and compliant shipping solutions that balance customer experience, cost and operational efficiency 

• Develop, refine, and track vendor performance metrics and internal EU specific KPIs

• Provide guidance, direction and feedback to Global Logistics team to drive execution excellence

• Lead to review EU related tasks, projects, risk mitigation, and deliverables 

• Oversee the training for applicable team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. 

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities

• Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth 

• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s) 

• Set-up new and continually improve existing processes for the assigned lanes and carriers.

• Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations 

• Actively identify and scope new opportunities to improve how we serve customers and business processes 

• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content 

• Research lost shipments, broken items and track items between custom brokers and Global Logistics 

• Seek improvements in processes between the Global Logistics team and its internal and external partners 

• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit

• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed 

• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department

• and the management team 

• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments 

• Attend corporate meetings when necessary 

•  Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. 

 

Knowledge, Skills and Abilities: 
 

Required: 

• Strong local market knowledge for European regions, including parcel carrier landscape and network, customs processes 

• Experience in enhancing delivery networks to improve transportation cost, speed, and customer experience 

• Experience working in an e-Commerce environment 

• Ability to manage logistics related inquiries and invoicing issues 

• Familiar with a variety of the logistics concepts, practices and procedures 

• Relies on extensive experience and judgment to plan and accomplish goals 

• Strong project management experience involving various stakeholders and vendors

• Ability to lead and direct the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members

• Strong negotiation and communication skills 

• Ability to analyze and evaluate complex information to identify optimal solutions

• Ability to handle complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with vendors 

• Strong vendor management experience to drive success for the end consumer

• Strong analytical and quantitative skills with the ability to comfortably manage large data sets and perform detailed cost-saving analyses 

• Experience with training and developing team members and their career growth 

Equipment Knowledge: 

Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc. 
 

Experience Requirements: 

Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. 

 

Education Requirements: 

Bachelor's degree in business or logistics or in a related field required or equivalent work experience. 

 

Judgment/Reasoning Ability: 

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

 

Physical Demands: 

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. 

 

Work Environment: The noise in the work environment is usually moderate. Other factors are: 

 Hybrid working model: 3 days per week onsite in the Amsterdam office and flexibility to work from home on other days 

 Professional, yet casual work environment 

Office / Warehouse environment 

Work closely with global teams across multiple regions; flexibility in working hours may be required   

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

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About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

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iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

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iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.