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Global Logistics Team Lead

United States of America - Remote / Home Office

Job Summary: 

The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience.

 

Job Expectations:

  • Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency 

  • Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience.

  • Develop, refine, and track vendor performance metrics and internal US specific KPIs

  • Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements

  • Lead to drive US delivery projects, risk mitigation, and deliverables

  • Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc.

  • Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities

  • Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth

  • Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)

  • Set-up new and continually improve existing processes for the assigned lanes and carriers.

  • Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations

  • Actively identify and scope new opportunities to improve how we serve customers and business processes

  • Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content

  • Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency.

  • Seek improvements in processes between the Global Logistics team and its internal and external partners

  • Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed

  • Perform site visit at carrier’s facility and attend in person team meeting when required

  • Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

 

Knowledge, Skills and Abilities:

   Required:

  • Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience 

  • Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape 

  • Proven track record in complex carrier negotiations including contract review 

  • Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs.

  • Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimize cost, service, and delivery experience

  • Strong project management experience including managing complex project goals, providing timely project updates, etc

  • Ability to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members 

  • Ability to analyze and evaluate complex information to identify optimal solutions

  • Strong vendor management experience to drive success for the end consumer 

  • Experience with training and developing team members

  • Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel,  etc.

Experience Requirements:

Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.

 

Education Requirements: 

Bachelor's degree in business or logistics or in a related field required or equivalent work experience.

 

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Equipment Knowledge: 

  • Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel,  etc.

 

Experience Requirements:

Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.

 

Education Requirements: 

Bachelor's degree in business or logistics or in a related field required or equivalent work experience.

 

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Physical Demands: 

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.
 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Work closely with global teams across multiple regions; flexibility in working hours may be required

 

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
 
For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$80,000 - $85,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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