Job Application for Whatsapp & Influencer Marketing Specialist (Hong Kong market) at iHerb

New

Job Summary:

We are looking for a Whatsapp & Influencer Marketing Specialist, to support and execute iHerb’s Whatsapp and influencer marketing strategy for the Hong Kong market. This role will be based in Tokyo or in Seoul with a hybrid work model, and will focus on Whatsapp channel management, influencer partnerships, customer engagement, and localized campaign execution.

This position is responsible for driving brand awareness, engagement, and community growth through WhatsApp marketing and influencer activations tailored to Hong Kong audience. We are looking for a hands-on marketing professional who thrives in a fast-paced environment, understands the Hong Kong digital landscape, and can translate local market insights into impactful campaigns.

In this role, you will lead cross-functional alignment by collaborating closely with internal stakeholders, agency partners, and creators to deliver measurable business results while maintaining alignment with global brand standards.

Job Expectations:

Manage and grow iHerb's WhatsApp channel presence in Hong Kong, including content planning, community management, and audience engagement
Develop and maintain WhatsApp broadcast lists, group strategies, and messaging cadences to drive customer retention and conversion
Identify, vet, onboard, and manage local influencers across relevant tiers (macro, mid-tier, micro, and affiliate) aligned with business objectives
Coordinate end-to-end influencer campaign execution, including outreach, briefing, content review, posting schedules, and performance tracking
Support the development of localized content that resonates with Hong Kong audiences while maintaining global brand consistency
Monitor campaign performance and prepare regular reporting on key metrics including reach, engagement, conversion, and ROI
Translate campaign analytics and performance data into actionable insights and optimization recommendations
Partner with internal teams including Performance Marketing, E-commerce,Creative, and Brand Marketing to support integrated campaign execution
Stay current on Hong Kong social media trends, platform updates, creator ecosystems, and messaging channel opportunities
Collaborate with external agency and partners to ensure campaign alignment with business goals and brand standards identify growth opportunities and provide market-level insights to support broader APAC marketing initiatives

Knowledge, Skills and Abilities:

Required:

Hands-on experience executing Whatsapp and influencer marketing campaigns, ideally with a Hong Kong market focus
Working knowledge of WhatsApp Business and messaging channel best practices for brand marketing
Strong understanding of the Hong Kong social media ecosystem, including relevant platforms, creators, and content trends
Experience coordinating influencers and creator partnerships, including outreach, briefing, and performance tracking
Strong organizational skills with the ability to interpret campaign performance data and identify optimization opportunites
Analytical mindset with comfort using data to measure campaign performance and identify optimization opportunities
Excellent written and verbal communication skills
Ability to collaborative effectively with cross-functionally teams across multiple time zones
Passion for social media, influencer marketing, digital engagement, , and the health and wellness industry
This role Hybrid, may be based in Tokyo, Japan or Seoul, South Korea
Fluent in English; Cantonese fluency is strongly , preferred. Mandarin proficiency is a plus

Experience Requirements:

Generally requires 2 to 5 years of relevant experience in social media, influencer marketing, digital marketing, or related fields, preferable with experience in the Hong Kong or broader APAC market.

Education Requirements:

Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent combination of education and relevant professional experience.

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

Create a Job Alert

Interested in building your career at iHerb? Get future opportunities sent straight to your email.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Are you currently an iHerb Core Team Member?

Select...

If you answered "Yes" that you are currently an iHerb core team member, what is your Employee ID? (say N/A if you are not currently an iHerb core team member)

Have you previously been employed by iHerb as a Core Team Member?

Select...

Do you have any relatives currently working at iHerb?

Select...

If "Yes", please provide the name(s) of iHerb employee(s) you are related to. If "No", you can say N/A.

How did you first hear about this position?

Select...

Were you referred to this position by a current iHerb employee? If "Yes", please note that person's name below. If "No", you can say N/A.

Are you currently, or have you ever been yourself or related related by blood, marriage or adoption to any officer, director or employee of PricewaterhouseCoopers (PwC) or any of its subsidiaries or affiliates (Price Waterhouse or Coopers & Lybrand)?

Select...

Are you engaged in any business activities that would be in direct conflict with iHerb's business or customers?

Select...

If "Yes" list business activities here. If "No", you can say N/A.

Are you 18 or older?

Select...

Please select the country of the position you are applying to.

Select...

Are you legally authorized to work in the country where this job is located? Proof of legal authorization to work in-country will be required upon employment.

Select...

Will you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status; Transfer of Sponsorship, etc.) to work legally in the country where this job is located?

Select...

What are your compensation expectations (gross) for the position you have applied for today? (enter numbers only)

What is the name of your current company?

What is your current job title?

LinkedIn Profile

Careers Privacy Statement

Select...

iHerb, LLC. and its subsidiaries, including iHerb Netherlands B.V. (collectively, "iHerb") collects personal information from you as part of its job application and recruitment process. The entity that is responsible for this information is the iHerb entity for which you apply for a job. The personal information you provide on this form will be used by iHerb to process your application and manage career opportunities at iHerb. This information also will be shared with our service providers who perform recruitment services on our behalf, including our service provider who operates this careers site on our behalf. For more information about our use of your personal information and the rights available to you under applicable law, please see our Careers Privacy Notice.

Employment Application - Certification

I certify that all responses and attachments herein are true and complete to the best of my knowledge. I authorize the investigation of all statements and attachments in the application for employment, as may be necessary in arriving at an employment decision. In the event of employment, it is understood that false or misleading information given or attached in my application or interview(s) may result in discharge.

By typing my name below, I understand I am electronically signing the application and that this is a legal representation of my signature.

Whatsapp & Influencer Marketing Specialist (Hong Kong market)

Apply for this job