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IT Specialist

New York, NY

About Imagen

Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country.

About the Role 

We’re looking for an IT Specialist who can play a key role in maintaining our systems to the highest standards, exceeding compliance requirements, to ensure we can safely and securely deliver high-quality results to patients. In this role, you will support end users, deploying and troubleshooting workstations and desktop software at Imagen. This is a hands-on, technical role that will afford opportunities for growth.

Responsibilities: 

  • Play a key role in helpdesk operations and drive effective resolution of issues and requests
  • Provisioning and shipping of hardware to employees
  • Onboard users, empowering them in their roles from their first day
  • Maintain the inventory of computers, software, and other technology equipment, such as monitors, personal hotspots and other peripheral devices
  • Generation of documentation for users
  • Participation in IT projects and initiatives to improve the experience of Imagen employees and customers

Required Qualifications:

  • 2+ years of professional experience building and maintaining corporate IT systems
  • Mission-driven and passionate about improving healthcare outcomes
  • Ability to navigate and communicate short- and long-term trade-offs, while delivering solutions you are proud of
  • Excellent communication and project management skills, and enjoys working with technical and non-technical stakeholders

Preferred Qualifications:

  • Familiarity with one or more controls frameworks (e.g. HITRUST, PCI, SOC 2)
  • Experience in a healthcare setting
  • Familiarity with Okta, MS 365 Administration, Intune, Jamf and Atlassian Suite (Jira, Confluence, etc)

This role is based in New York, NY.

The base salary for the position is between $70,000-$80,000, plus equity and benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.

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