Supervisor, Behavioral Health

Who We Are

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.

By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What You’ll Do 

As Supervisor, BHCM- SMI at Imagine Pediatrics You will manage a team of Behavioral Health Care Managers (BHCM) to oversee both supervisory and patient care delivery functions with a pateint population experiencing severe mental illness (SMI). Our BHCM’s provide care management to children and families with behavioral health challenges and crises (suicidality, homicidality psychosis, aggression). You will perform  a 60/40 care delivery and administrative split.  In addition you will: 

• Up to 40% clinical time provide virtual care to a population of patients with specialized health care needs. You will facilitate the : assessment, care management, and ongoing support as needed within Imagine’s care model. 
• 60% Perform supervisory and people management responsibility  inclusive of the following: 
  • Quality Assurance of team's caseload: auditing records, reviewing case notes, assigning cases based on metrics
  • Manage patient care escalations (safety concerns, guidance, feedback)and provide guidance on best practice.
  • Facilitate1:1 meetings, team meetings, and create agendas to keep the team organized.
  • Create a positive and inclusive culture of teamwork and accountability 
  • Provide ongoing evaluation and quarterly reviews of direct reports to assess strengths and areas of improvement.
  • Partner with the Manager on performance management as needed 
  • Scheduling and day-to-day admin responsibilities including but not limited to PTO, timecards, EMR schedules.
  • Updating data and metrics for overall day to day team functioning.
  • Onboarding and training new/incoming staff.
  • Attend multidisciplinary huddles to escalate necessary cases to medical team.
  • Assist behavioral health team with navigating new processes, policies, and procedures.
  • Oversee functions of at least 6 employees.
  • Assist with duties and responsibilities as requested

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:   

• Master’s degree in social work, marriage and family therapy, counseling, or related area.
• Independent licensure in social work, marriage and family therapy, counseling, or related area (LCSW, LMFT, LMHC, LPC).
• 3 years of direct experience in case management relating to the behavioral health field.
• At least 1 year of experience in management/supervision of mental health providers (experience in remote/start-ups environments beneficial but not a necessary qualification).
• Experience with chart auditing and training to improvement-oriented outcomes.
• Experience working with high-risk behavioral health populations including but not limited to suicidal ideation, homicidal ideation, severe persistent mental illness (SPMI), children in the foster care system.
• Diligent regarding documentation standards and accustomed to using electronic medical records.
• Familiarity with technology, Microsoft suites, and documenting in electronic health records.
• Fully remote with 10% travel for training/education.
• Bilingual in English and Spanish is preferred. 
• Schedule 8:00am - 05:00pm or 10:30am - 07:00pm 

What We Offer (Benefits + Perks) 
 
The role offers a competitive base salary in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By 
 
We’re guided by our five core values:

• Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them. 
• Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly. 
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.