Community Health Navigator, Emergency Department Follow-Up

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do  

The Community Health Navigator, Emergency Department Follow-Up provides support in assisting patients getting post-hospital care in the form of telephonic and in-person support. In this position, you will: 

• Proactively engage patients post emergency department visits and provide education on ED avoidance and resources.
• Conduct virtual and telephonic visits to support patients with any in-person/community needs related to care coordination/discharge support. These could include pharmacy fills, PCP coordination, SDOH needs, and home visits. 
• As part of post-discharge visits, identify any symptom worsening or concerns, and appropriately escalate to the clinical team.
• Provide education on Imagine Pediatric Services. 
• Ensure patient has appointments for any needed follow-up.
• Schedule callbacks for patients with Imagine clinical teams as appropriate. 
• Work in a multiplatform virtual environment as part of an interdisciplinary team.
• Coordinate with facility discharge planners and Imagine Pediatrics’ Transition of Care Nurses to ensure that there are no barriers to patients obtaining after-hospital care. 
• Attend daily huddles with your team to communicate patient needs and progress. 
• Liaison with hospital and other health systems to make staff aware of Imagine Pediatric program and support. 
• Provide appropriate internal, social service, and/or community-based referrals.
• Perform other duties as assigned.

What You Bring & How You Qualify  

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. In this role you will need: 

• Associates degree or higher 
• 2+ years of relevant clinical work experience
  • Emergency or inpatient settings preferred 
  • Experience with medically complex patient populations preferred 
  • Pediatrics preferred
• Have one of the following designations: Certified Community Health Worker, Certified Medical Assistant, Home Health Aide, Licensed Practical Nurse 
• Knowledge of Medicaid population preferred
• Bilingual Spanish required 

What We Offer (Benefits + Perks)  

The hourly rate for this position ranges from $23 - 28 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.  

We provide these additional benefits and perks: 

• Competitive medical, dental, and vision insurance  
• Healthcare and Dependent Care FSA; Company-funded HSA 
• 401(k) with 4% match, vested 100% from day one 
• Employer-paid short and long-term disability  
• Life insurance 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays  
• Paid new parent leave 
• Additional benefits to be detailed in offer  

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.