Behavioral Health Care Coordinator

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote, and expected schedule requirements are Monday to Friday, 8:00am - 5:00pm or 10:30pm - 07:pm Eastern time. 

What You’ll Do 

As a Behavioral Health Care Manager (BHCM) with Imagine Pediatrics, you will work with the families of medically complex children providing case management services in accordance with Case Management Society of American (CMSA) Standards of Practice for members enrolled in Imagine Pediatrics behavioral health program. You will work alongside pediatricians, nurses, care coordinators, and other healthcare professionals. Your primary responsibilities will include:

• Monitor high-risk pediatric patients (up to 19 years old), some recently discharged from the hospital, ensuring appropriate follow-up and clinical management, and adjusting care plans as needed.
• Conduct biopsychosocial assessments to address behavioral, social, emotional, and systemic needs of the patient and family.
• Create and evaluate the effectiveness of the patient/family’s care plan and modify based on families evolving needs and goal progression.
• Provide intervention that is consistent with the social/emotional/physical needs of patients and caregivers such as mental health crises, behavioral issues, and family conflict.
• Facilitate case management and support that requires clinical expertise in various systems with focus on helping patients and families negotiate the complexities involved with a mental health diagnosis.
• Resource validated external services requested by the family to meet behavioral and social needs such as social services agencies and behavioral specialists.
• Provides interventions in response to crisis to de-escalate and stabilize patient and family members
• Provides psychoeducation on the nature of mental health diagnosis and progression, the importance of treatment adherence, and related information as appropriate
• Collaborate with external care team members regularly including school systems, specialists, and DFPS as needed.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress
• Represent Imagine Pediatrics commendably to patients, families, providers, and community
• Performs other duties and assumes other responsibilities as assigned by manager

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need: 

• Masters’ degree with major course work in social work or related field 
• Minimum 3-5 years of post-graduate experience in health care social work/Case management in behavioral health Required.
• Experience working with pediatric population and family systems required
• Proficiency in motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs
• Knowledge of social work including crisis prevention and intervention
• Experience with providing telehealth services
• Knowledge of MS Office Suite and ability to work in online platforms
• Bilingual Spanish required/highly preferred 
• Strong knowledge of behavioral health principles and practices
• Proficient in trauma-informed care practices
• Strong knowledge of mental health common signs and symptoms and able to identify difficulties with coping
• Role is remote with 10% travel necessary for training/education purposes
• Ability to work afternoons and evenings

What We Offer (Benefits + Perks)

The role offers a base salary range of  $70,000 - $77,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.  

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.