Social Services Care Manager

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote, and the expected schedule is shift work (Mon-Fri 9:30am - 06:30pm CST or 10:30am - 07:30pm EST).

What You’ll Do 

As a case manager with Imagine Pediatrics, you will work with the families of children with complex behavioral, medical, and social needs providing psychoeducation, emotional support, care coordination, and support in navigating the healthcare system. You leverage an integrated technology platform and are complimented by an entire interdisciplinary team including MDs, APPs, RNs, CTAs, mental health therapists, community health navigators, pharmacists, and dietitians. Your primary responsibilities will include:

• Providing continuity of care for our patients and their families
• Identifying and solutioning for care gaps and service needs
• Complete assessments with family and assist IDT team with the development of the plan of care, integrating patient/family preferences and values
• Collaborates with patients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining financial stability, conducts activities and monitors the service environment in a manner to maximize client success and well-being
• Creating plans for high-stress treatment situations, such as mental health crises, behavioral issues, and family conflict
• Providing proper education on risk prevention to patients and their families
• Advocate for resources and removal of barriers and connect families with available resources 
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress  
• Represent Imagine Pediatrics commendably to patients, families, providers, and community 
• Provides telehealth visits
• Fully remote with 10% travel may be necessary for training/education (potential overnight)
• Performs other duties and assumes other responsibilities as assigned by manager

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• Willingness and ability to accommodate patient scheduling needs.
• Masters’ degree with major course work in social work (MSW) required
• Minimum three (3) years of post-graduate experience in social work or closely related field required
• Minimum of two (2) years of experience in case management required
• CPS and foster care experience highly preferred
• Experience with pediatric population and family systems required
• Knowledge and application of motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs
• Knowledge of social work including crisis prevention and stabilization
• Experience with providing telehealth services preferred
• Knowledge of outlook, Microsoft office, and ability to work in online platforms
• Bilingual Spanish strongly preferred. 

What We Offer (Benefits + Perks)  

Compensation for this role starts at $65,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.