Supervisor, Medication Support Navigator

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote with potential for quarterly travel. Expected schedule will be 8:00am-5:00pm Mountain Time (preferred) or Central Time.

What You'll Do

As a supervisor and integrated care team leader, the Supervisor, Medication Support Navigator oversees and coordinates medication-related services to improve outcomes for pediatric patients with chronic medical and behavioral health conditions. This role provides people leadership to the Medication Support Navigator team, including shift scheduling, performance management, and staff development. The Supervisor, Medication Support Navigator works closely with the Clinical Pharmacy Manager to ensure operational excellence and staff competency, facilitate process improvements, and quality oversight. The role maintains hands-on involvement in patient care by collaborating with Clinical Pharmacists, Medication Support Navigators, and cross-functional care teams for care coordination, maintenance of patient medication therapy records, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, and outreach to patient caregivers. In this role, you will:

• Function in the Medication Support Navigator - Care Coordinator role supporting both regions and the Medication Navigator team
• Coordinate referral tasking to Medication Support Navigator team members
• Ensure timely completion of referrals and supports Medication Support Navigator team in timely completion
• Interact with cross-functional teams for patient care
• Facilitate appointment scheduling for pharmacists
• Follow referrals and follow-up assigned to team for rebalancing and in support of daily operations
• Lead AM huddle with Clinical Pharmacy Manager
• Facilitate operational improvement in Medication Support Navigator processes, in coordination with the Clinical Pharmacy Manager
• Subject Matter Expertise for Medication Support Navigator operations and processes
• Maintain Medication Support Navigator shift schedule, time & attendance, PTO management
• Direct people leadership of the Medication Support Navigator team including 1:1s and performance management
• Ensure operational excellence for the Medication Support Navigator team through monitoring individual contributor performance metrics and quality checks
• Onboard new Medication Support Navigators
• Support Clinical Pharmacy Manager to ensure initial and ongoing competency of Medication Support Navigator team members
• Perform other duties as assigned

What You Bring and How You Qualify:

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• High School Diploma or equivalent
• Current accredited pharmacy technician certification (such as PTCB)
  • Maintenance of certification expected
• Registration with applicable state board(s) of pharmacy as required by law
  • Maintenance of all technician registration for all assigned states expected
• 5+ years of experience as a certified pharmacy technician
  • Experience in a call center or an ambulatory clinic setting, highly preferred
• 3+ years of experience in people leadership
  • Leading pharmacy technicians in a call center environment highly preferred
• Experience and/or team management in a virtual environment, preferred
• Strong Microsoft suite proficiency
• Proficiency with electronic health record systems
• Bilingual in Spanish and English highly preferred

What We Offer (Benefits + Perks) 

The role offers a base salary range of $65,000 - $80,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.